Telstra 5G and Xbox

Discus and support Telstra 5G and Xbox in XBoX on Consoles to solve the problem; Hello, Calling any Australians who may be able to assist. I've recently moved into a new place where I had a choice between Telstra Velocity or 5G. I... Discussion in 'XBoX on Consoles' started by CRADLE MOUNTAIN, Sep 16, 2022.

  1. Telstra 5G and Xbox


    Hello,

    Calling any Australians who may be able to assist.

    I've recently moved into a new place where I had a choice between Telstra Velocity or 5G. I chose 5G because I liked the idea of being able to place the modem anywhere in the house. Speeds are great and all but I've encountered some problems gaming on the Xbox Series S since using 5G and I'd like to hear if anyone else has experienced the same things or if they have a solution:

    > Packet Loss 100%

    > Latency 237 ms

    > NAT Type: seems to jump between Moderate and Open. When it's Moderate, uPnP is not enabled.

    > Download Speed: 128.47 Mbps

    > Upload Speed: 5.45 Mbps

    Even with the Packet Loss and latency, I can still play online games no problem. I tested playing Destiny 2 for a bit and also Fortnite with my brother. Everything ran smoothly except for 1 thing - Xbox Party.

    Alternate Port Selection

    If I manually choose a different port to change the NAT from Moderate to Open, it always returns to Moderate during Restart.

    Can't join Xbox Party

    I could not join an Xbox Party with my brother (he lives in a different State and plays on PC, we don't share the same internet). I could play no problems with him but the only way we could chat was via Fortnite's in-game chat. If I started the Xbox Party and invited him, he would join and mine would spin indicating 'Connecting' before it timed out and the Party would be lost. Same thing if he started the party.

    Can't stay in solo Xbox Party

    The other thing I have noticed is that if I create an Xbox Party, it will automatically kick me after about a minute. I currently have a Xbox Gold subscription and have never had this issue before. 5G networking is the only new factor.

    Telstra 5G Modem

    The modem model is AW1000. There does not appear to be any method for Port Forwarding on this 5G modem and I believe this is due to CG-NAT.

    Question/s

    > Does anyone have any idea why I can't join Xbox Parties?

    > Does anyone have any experience playing online games using Telstra Velocity?

    Thank you for any help you can provide. Cheers.

    :)
     
    CRADLE MOUNTAIN, Sep 16, 2022
    #1
  2. Dérek Augusto Win User

    Telstra 5G and Xbox

    Hello!

    My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

    Cradle, I'm sorry about your situation.

    Unfortunately, this error is due to access restrictions.

    And the only way to solve it, would be configuring the modem.

    But as you said, you didn't find the means to do so.

    What I can advise would be to contact the provider, or the manufacturer of the device to check if it is possible to configure.

    The complete required configuration would be this.

    set a fixed ip for the console/PC, open the ports described below, disable and enable the UPnP function and disable the modem firewall, if you have a modem and a router the process has to be done on both devices.

    Put console/PC IP in DMZ zone.

    Port 88 (UDP)

    Port 3074 (UDP and TCP)

    Port 53 (UDP and TCP)

    Port 80 (TCP)

    Port 500 (UDP)

    Port 3544 (UDP)

    Port 4500 (UDP)

    You can ask ISP(Internet Service Provider) for help
  3. LOLLLL01110 Win User

    Xbox one s can't connect to wifi

    If you have an 5g use it

    My xbox connects only to 5g
  4. JetPacK Man1aC Win User

    Strict NAT type, Australia

    That's what the xbox tech guy said and he recommended to contact Telstra and have them full-bridge the gateway. The Telstra tech (platinum service) said that even if they did that for this particular model it would not fix the issue, the platinum service
    usually charge for this service but the didn't charge me. They advised me to contact Telstra sales and ask for a new gateway. They then included all the details on my file so when I rang sales they had all the information. Telstra sales are sending me the
    latest model gateway at no cost, I need to pay a $12 delivery fee though. It was great service from both xbox and Telstra.
  5. Boxall Win User

    HELP!! Ultimate membership says being billed through Telstra!!!

    Still confused as to what happens in September. I have no way to renew it before then as it still says "Billed through Telstra".

    There is no billing through Telstra. Microsoft says there is and Telstra says there isn't.
  6. Nursemorph Win User

    Xbox game pass says expiring soon

    Telstra seem to have their fair share of issues when it comes to Game Pass. As your contract is with Telstra, it would be up to them to deal with it but whether they can/will is a different matter.

    Have you contacted Telstra about it? You could try posting on their forum or seeing if there's similar threads:

    https://crowdsupport.telstra.com.au/t5/gaming-xbox-all-access/bd-p/Gaming

    they do also have social media but they may just direct you to contact them via the Telstra app etc
Thema:

Telstra 5G and Xbox

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