Terrible customer service

Discus and support Terrible customer service in XBoX on Consoles to solve the problem; As usual the 3.5mm jack for the headset keeps going out on the xbox [Mod Removed] poor controllers. Even my Elite stopped working at 5 months.... Discussion in 'XBoX on Consoles' started by TOA Hikz, Oct 7, 2019.

  1. TOA Hikz
    TOA Hikz Guest

    Terrible customer service


    As usual the 3.5mm jack for the headset keeps going out on the xbox [Mod Removed] poor controllers. Even my Elite stopped working at 5 months. Conveniently just past the warranty period. Just bought a brand new xbox one controller and low
    and behold, right out of the box, the 3.5mm jack does not work. Imagine that. It has been literally impossible to register it and the ONE time I actually got to speak with someone they hung up on me. Why do they even ask for a call back number if they are
    not going to call back. So I wasted 4 hours trying to get a brand new controller replaced. Microsoft sucks. Thanks for making it an easier decision to switch to Playstation. Xbox just isn't worth the hassle with their [Mod Removed] poor hardware
    anymore. I agree with other that MS knows they are making junk which is why their warranty is so short (90 days) and is a complete and utter useless hassle to try to make a claim.

    Future PS5 owner

    :)
     
    TOA Hikz, Oct 7, 2019
    #1
  2. Daft Badger Win User

    Terrible Customer Service!!!!!!!!!

    There is a sticky thread in both enforcement forums telling you they are no longer in use.

    They probably should be locked down but aren't for some reason.

    At least you now know this for the future.
  3. Pro Devision Win User

    Terrible Customer Service!!!!!!!!!

    Hmm? then why waste a forum? that isn't in use?
  4. RandyAU93 Win User

    Terrible customer service

    So when you requested the callback and spoke with the Microsoft agent, what advice did they give you?
  5. Daft Badger Win User

    Terrible customer service

    Support are nothing to do with xbox live enforcement which is why they can't help.

    You were warned,your warning is the ToU/CoC that you agreed to when you started your account.

    You will not get a refund for anything i'm afraid & the rules are exactly the same on PSN although you do not get as many 2nd chances there.

    As long as your console is set to offline mode you can still play the majority of games although you obviously can't play online multiplayer.

    As the enforcement team do not use the forums you would need to look on the enforcement site to see why you were suspended & to file for a case review if eligible
    http://enforcement.xbox.com/home
  6. Daft Badger Win User

    Terrible Customer Service!!!!!!!!!

    That info is incorrect.

    The enforcement forums have not been used since August last year.

    You now have to log in here
    enforcement.xbox.com/.../HowTo
    where you can ask for a case review & see any enforcement actions on your account.

    You can't ask for a review for suspensions that are 24 hours long.

    You are right about phone/chat support,they are nothing to do with xbox live enforcement & should of told the op to post on the site I've linked.
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Terrible customer service

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