Terrible Support Services - Corrupt console, corrupt files, and horrible customer service

Discus and support Terrible Support Services - Corrupt console, corrupt files, and horrible customer service in XBoX Games and Apps to solve the problem; Questions: Why wont my XBOX ONE download the very first console update? - I've used various internet connections to try and download the update via... Discussion in 'XBoX Games and Apps' started by ExKnives, Feb 13, 2016.

  1. ExKnives
    ExKnives Guest

    Terrible Support Services - Corrupt console, corrupt files, and horrible customer service


    Questions:

    Why wont my XBOX ONE download the very first console update? - I've used various internet connections to try and download the update via the console.

    Why doesn't the offline update file (system.xvd to be specific) download completely without being corrupt? - I've downloaded the offline update file 5 different times.(all corrupt)

    Why am I not getting any customer service help or answers to any of my questions? - Hence I am posting my concert once more on these forums.

    I have been trying to get my XBOX ONE to function for over a year now. Truth be told, I rarely play on Microsoft consoles for the very reason that there is no customer support when something wrong occurs. Even not this question probably wont be answered.
    For a system that has a high value, it seems really unfortunate that I cant even seem to get on the first screen.

    Seriously, if i have to take it in for repair and pay for the repair aswell then that would ruin all hopes of ever transitioning over from my PS4.

    :)
     
    ExKnives, Feb 13, 2016
    #1
  2. aslanhead
    aslanhead Guest
    Apps not loading

    contacted customer service..had 1 corrupted file....deleted it...cleared cache...deleted profile only....restarted console...downloaded profile again....then everything worked

    to find the corrupted file...go to settings hard drive and look for each possible file...the corrupted file has a warning sign.
    clearing cache - hard drive...press Y - did that 3 times
     
    aslanhead, Feb 13, 2016
    #2
  3. Malacath
    Malacath Guest
    Xbox 360 running slow except when playing games

    Try checking your hard drive for corrupt files.

    Corrupt files will have yellow exclamation marks by them. Delete any corrupt file you find.

    My console had a corrupt avatar file once and had similar symptoms to you.

    Also try going to storage then system and delete the content cache file and marketplace data
     
    Malacath, Feb 13, 2016
    #3
  4. Terrible Support Services - Corrupt console, corrupt files, and horrible customer service

    Hello there!

    Sorry that you haven't been receiving any assistance on your threads. Just so you know, this isn't the forum section to receive professional assistance from Microsoft representatives. This forum is for community assistance. To get professional assistance
    from a Microsoft representative, go to
    http://support.xbox.com/en-US/contact-us
    . Otherwise, I will try to assist you.

    From what you've posted, you may have purchased a defective console. I don't really know what you can do but contacting Microsoft would be best.
     
    The Rogue Scout, Feb 13, 2016
    #4
  5. ngocphi
    ngocphi Guest
    Question what type of Internet are you using

    And what is the speed

    If it is a wireless hotspot modem that's your issue

    Wireless hotspots aren't meant for high volume high speed gaming

    You would need a broadband connection
     
    ngocphi, Nov 2, 2018
    #5
  6. ngocphi Win User

    Terrible Support Services - Corrupt console, corrupt files, and horrible customer service

    Question what type of Internet are you using

    And what is the speed

    If it is a wireless hotspot modem that's your issue

    Wireless hotspots aren't meant for high volume high speed gaming

    You would need a broadband connection
  7. The Rogue Scout Win User

    Terrible Support Services - Corrupt console, corrupt files, and horrible customer service

    Hello there!

    Sorry that you haven't been receiving any assistance on your threads. Just so you know, this isn't the forum section to receive professional assistance from Microsoft representatives. This forum is for community assistance. To get professional assistance
    from a Microsoft representative, go to
    http://support.xbox.com/en-US/contact-us
    . Otherwise, I will try to assist you.

    From what you've posted, you may have purchased a defective console. I don't really know what you can do but contacting Microsoft would be best.
  8. El Mago tv Win User

    need help with figuring out with set-up on my xbox one x

    • 3rd-party Antivirus is creating a conflict that is preventing the update from installing.
    • Corrupted files in Component-Based Servicing (CBS) or in System Component Store.
    • Some services required by WU are manually disabled.
    • Corruption within the Registry files.
  9. MIKEEeskey Win User

    need help with figuring out with set-up on my xbox one x

    • 3rd-party Antivirus is creating a conflict that is preventing the update from installing.
    • Corrupted files in Component-Based Servicing (CBS) or in System Component Store.
    • Some services required by WU are manually disabled.
    • Corruption within the Registry files.
    So what does that mean? Would i have to get ahold of texh support for microsoft or would i have to do a warranty claim on on xbox?
  10. Internet Expert Win User

    need major help.... badlyyy, we haven't been able to play the xbox for weeks

    This error seems to occur for at least one of these reasons:

    - Xbox Live service is down (we can rule this out, service is fine right now)

    - There is a problem with your network setup.

    - Files on your storage are corrupted.

    For the file corruption, you can try
    clearing your system cache.


    Source: Support Article for Error 80151911
Thema:

Terrible Support Services - Corrupt console, corrupt files, and horrible customer service

Loading...
  1. Terrible Support Services - Corrupt console, corrupt files, and horrible customer service - Similar Threads - Terrible Support Services

  2. Terrible ms support wont honor their mistake

    in XBoX on Consoles
    Terrible ms support wont honor their mistake: Bought a xbone controller in april, in a month it had drift sticks, couldnt get replaced at store because warranty was only 1 month, then i contacted support, Allen M told me i had 1 year warranty...
  3. Xbox support is terrible part 2.

    in XBoX on Consoles
    Xbox support is terrible part 2.: As i couldn't make a formal reply I will post it here, the promotion was with Xbox not the Publishers or Developers the reason the payment was made to "Xbox". What's your thoughts on this answer?...
  4. Xbox support is terrible.

    in XBoX on Consoles
    Xbox support is terrible.: So as you can see through the timestamp its way over the time period for the second time and everytime i have requested an update is this acceptable as great customer service its nearly two months...
  5. Terrible Customer Support

    in XBoX Accessibility
    Terrible Customer Support: This platform that Microsoft has went to is THE WORST customer support system to date. I remember the good old days where i could just dial a number and actually talk to someone over the phone....
  6. Terrible Customer Support.

    in XBoX Games and Apps
    Terrible Customer Support.: Had an issue with my OneGuide app, and had HORRIBLE customer service from the online chat support through the website. I have since sorted out my problem on my own, however this was the horrible...
  7. Customer support is terrible

    in XBoX on Consoles
    Customer support is terrible: the update completely ruined my Xbox. I called Xbox support spoke to somebody for an hour doing the troubleshooting steps going through them after they took my phone number down in case we get...
  8. Terrible support service

    in XBoX on Consoles
    Terrible support service: I had a minor problem and tried to resolve the issue through chatting with online customer support. I feel like there was an extremely poor effort by customer support to resolve my issue. I felt...
  9. Cannot contact Microsoft support - Terrible customer service

    in XBoX on Consoles
    Cannot contact Microsoft support - Terrible customer service: I am disgusted at Microsoft's customer service, it is appalling. It is so difficult to find a way to contact you, I want to make a complaint about this. I cannot call you, email you, I don't...
  10. Terrible Service From Support

    in XBoX on Consoles
    Terrible Service From Support: I just wanted to share the terrible service I have received following the advance exchange 'service' that MS offer. I have always been a big MS fan, however my experience so far with the Xbox One...