Terrible Support Services - Corrupt console, corrupt files, and horrible customer service

Discus and support Terrible Support Services - Corrupt console, corrupt files, and horrible customer service in XBoX Games and Apps to solve the problem; Questions: Why wont my XBOX ONE download the very first console update? - I've used various internet connections to try and download the update via... Discussion in 'XBoX Games and Apps' started by ExKnives, Feb 13, 2016.

  1. ExKnives
    ExKnives Guest

    Terrible Support Services - Corrupt console, corrupt files, and horrible customer service


    Questions:

    Why wont my XBOX ONE download the very first console update? - I've used various internet connections to try and download the update via the console.

    Why doesn't the offline update file (system.xvd to be specific) download completely without being corrupt? - I've downloaded the offline update file 5 different times.(all corrupt)

    Why am I not getting any customer service help or answers to any of my questions? - Hence I am posting my concert once more on these forums.

    I have been trying to get my XBOX ONE to function for over a year now. Truth be told, I rarely play on Microsoft consoles for the very reason that there is no customer support when something wrong occurs. Even not this question probably wont be answered.
    For a system that has a high value, it seems really unfortunate that I cant even seem to get on the first screen.

    Seriously, if i have to take it in for repair and pay for the repair aswell then that would ruin all hopes of ever transitioning over from my PS4.

    :)
     
    ExKnives, Feb 13, 2016
    #1
  2. aslanhead
    aslanhead Guest
    Apps not loading

    contacted customer service..had 1 corrupted file....deleted it...cleared cache...deleted profile only....restarted console...downloaded profile again....then everything worked

    to find the corrupted file...go to settings hard drive and look for each possible file...the corrupted file has a warning sign.
    clearing cache - hard drive...press Y - did that 3 times
     
    aslanhead, Feb 13, 2016
    #2
  3. Malacath
    Malacath Guest
    Xbox 360 running slow except when playing games

    Try checking your hard drive for corrupt files.

    Corrupt files will have yellow exclamation marks by them. Delete any corrupt file you find.

    My console had a corrupt avatar file once and had similar symptoms to you.

    Also try going to storage then system and delete the content cache file and marketplace data
     
    Malacath, Feb 13, 2016
    #3
  4. Terrible Support Services - Corrupt console, corrupt files, and horrible customer service

    Hello there!

    Sorry that you haven't been receiving any assistance on your threads. Just so you know, this isn't the forum section to receive professional assistance from Microsoft representatives. This forum is for community assistance. To get professional assistance
    from a Microsoft representative, go to
    http://support.xbox.com/en-US/contact-us
    . Otherwise, I will try to assist you.

    From what you've posted, you may have purchased a defective console. I don't really know what you can do but contacting Microsoft would be best.
     
    The Rogue Scout, Feb 13, 2016
    #4
  5. ngocphi
    ngocphi Guest
    Question what type of Internet are you using

    And what is the speed

    If it is a wireless hotspot modem that's your issue

    Wireless hotspots aren't meant for high volume high speed gaming

    You would need a broadband connection
     
    ngocphi, Nov 2, 2018
    #5
  6. ngocphi Win User

    Terrible Support Services - Corrupt console, corrupt files, and horrible customer service

    Question what type of Internet are you using

    And what is the speed

    If it is a wireless hotspot modem that's your issue

    Wireless hotspots aren't meant for high volume high speed gaming

    You would need a broadband connection
  7. The Rogue Scout Win User

    Terrible Support Services - Corrupt console, corrupt files, and horrible customer service

    Hello there!

    Sorry that you haven't been receiving any assistance on your threads. Just so you know, this isn't the forum section to receive professional assistance from Microsoft representatives. This forum is for community assistance. To get professional assistance
    from a Microsoft representative, go to
    http://support.xbox.com/en-US/contact-us
    . Otherwise, I will try to assist you.

    From what you've posted, you may have purchased a defective console. I don't really know what you can do but contacting Microsoft would be best.
  8. El Mago tv Win User

    need help with figuring out with set-up on my xbox one x

    • 3rd-party Antivirus is creating a conflict that is preventing the update from installing.
    • Corrupted files in Component-Based Servicing (CBS) or in System Component Store.
    • Some services required by WU are manually disabled.
    • Corruption within the Registry files.
  9. MIKEEeskey Win User

    need help with figuring out with set-up on my xbox one x

    • 3rd-party Antivirus is creating a conflict that is preventing the update from installing.
    • Corrupted files in Component-Based Servicing (CBS) or in System Component Store.
    • Some services required by WU are manually disabled.
    • Corruption within the Registry files.
    So what does that mean? Would i have to get ahold of texh support for microsoft or would i have to do a warranty claim on on xbox?
  10. Internet Expert Win User

    need major help.... badlyyy, we haven't been able to play the xbox for weeks

    This error seems to occur for at least one of these reasons:

    - Xbox Live service is down (we can rule this out, service is fine right now)

    - There is a problem with your network setup.

    - Files on your storage are corrupted.

    For the file corruption, you can try
    clearing your system cache.


    Source: Support Article for Error 80151911
Thema:

Terrible Support Services - Corrupt console, corrupt files, and horrible customer service

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