"That Microsoft account doesnt exist. Please enter a different one."

Discus and support "That Microsoft account doesnt exist. Please enter a different one." in XBoX Games and Apps to solve the problem; I am trying to download apps off the Microsoft store and it is gving me the above message. I go through every possible route to recover it but it... Discussion in 'XBoX Games and Apps' started by EthanPrice1, Mar 5, 2020.

  1. EthanPrice1
    EthanPrice1 Guest

    "That Microsoft account doesnt exist. Please enter a different one."


    I am trying to download apps off the Microsoft store and it is gving me the above message. I go through every possible route to recover it but it always gives me "That account already exists, try logging in using this one?" Please help if you have had
    similar problems. Thank you.

    :)
     
    EthanPrice1, Mar 5, 2020
    #1
  2. WellmaxxBR Win User

    "That Microsoft account doesnt exist. Please enter a different one."

    Hi Ethan, how are you?

    Welcome to the Microsoft community!

    I'm an independent collaborator, I'm here to try to help you in the best possible way.

    I understand and have already had the same problem with my Windows Store account on Windows 10.
    Remembering that the steps described here are to be performed in Windows 10, and that you must "Always have a Backup" of your data in a safe place before making any changes or configurations in your Windows.

    That said, let's go to the steps I performed in my case, which solved my access problem were the following steps:
    01. I updated Windows 10 to the latest version using the Windows update tool available here:
    https://www.microsoft.com/en-us/software-download/windows10

    02. I changed my password after the Windows10 updates are complete.

    I sincerely hope that it will help to resolve your case.
  3. schnurren Win User

    "That Microsoft account doesnt exist. Please enter a different one."

    Hello EthanPrice1,

    Can you check something first? Just to see if your account is compromised somehow or not.

    Try to login with your account on https://www.microsoft.com/ and https://www.xbox.com/ .

    If you are able to login on both of them, at least we will know that your account is working properly and the issue may lie within Windows 10.
  4. M3tal Daz3 Win User

    Lost Account

    If you try to sign in to your Microsoft account with an account name that its not recognized, you'll receive the message, “That Microsoft account doesn’t exist. Enter a different email address or get a new account.” While no one can send you your
    forgotten account information, you can use this article to walk through some steps to help you find or remember it yourself: That
    Microsoft account doesn't exist
  5. onyxishere Win User

    two accounts under one email address?

  6. onyxishere Win User

    Xbox 360

Thema:

"That Microsoft account doesnt exist. Please enter a different one."

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