The Division 2 "Payment confirmation"

Discus and support The Division 2 "Payment confirmation" in XBoX Games and Apps to solve the problem; Ik heb The Division 2 ultimate edition via de microsoft store gekocht op internet. De betaling is gelukt op mijn afschriften. Maar het spel kan nog... Discussion in 'XBoX Games and Apps' started by Glennvan Zandt, Mar 14, 2019.

  1. The Division 2 "Payment confirmation"


    Ik heb The Division 2 ultimate edition via de microsoft store gekocht op internet. De betaling is gelukt op mijn afschriften. Maar het spel kan nog niet gedownload worden. Klantenmedewerker van Ondersteuning vertelde mij dat het valt onder 'payment confirmation'
    en ik maximaal 48 uur moet wachten voordat de betaling goed is doorgekomen. Wat mij frustreerd is dat ik geen bevesting email van mijn aankoop heb gekregen, ook is het niet terug te vinden in mijn order geschiedenis.

    Iemand hier ervaring mee?

    [Translate]

    I bought the Division 2 Ultimate Edition from the Microsoft Store on the Internet. The payment was successful on my transcripts. But the game cannot be downloaded yet. Customer support representative told me that it falls under payment confirmation and I
    have to wait up to 48 hours before the payment has come through properly. What frustrates me is that I have not received an email from my purchase, nor is it reflected in my order history.

    Anyone here experience it?

    :)
     
    Glennvan Zandt, Mar 14, 2019
    #1
  2. XBF Nestor S Win User

    The Division 2 "Payment confirmation"

    Hey there Ruebezahl thanks for taking the time to bring this issue to us.

    We suggest if it hasn't already been done to >Start
    a New Thread
    < so we can better assist with any and all issues or inquiries with the latest information available so we can cater our responses to the issue at hand
    without taking over an open thread. Give it a shot and let us assist!
  3. X Ruebezahl X Win User

    The Division 2 "Payment confirmation"

    Hello Peoples,

    i preorderd the division 2 standard but now i want to upgrade to gold edition. How can i do this ?
  4. XBF Erick C Win User

    The Division 2 "Payment confirmation"

    Hey there!

    Sorry to hear you have run into this problem with the billing for The Division 2. I would just take a look at your

    Order History
    again to see if it does appear, even if the pre order was further back in date from the Release date it would still appear immediately under your order history.

    If you still do not see it I would confirm the payment went through to your bank, If you do see the charge then I would advise
    Contacting Xbox Support for further assistance as we do not have access to your account information through the Forums.

    I hope this helps.
  5. Lofty Who Win User

    Tom Clancy's The Division

  6. SoraF0X Win User

    Can't purchase loot boxes

    Hi SoreF0X! Verify that payment options are correctly inserted through your profile page and try to purchase from the store: https://account.microsoft.com/billing/payments
    Yes, I have confirmed the payment info and have tried 2 different cards plus a Microsoft currency card.
Thema:

The Division 2 "Payment confirmation"

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