The GamePass and Gold codes didn't apply corretly

Discus and support The GamePass and Gold codes didn't apply corretly in XBoX Sales and Promo to solve the problem; I redeemed a Game Pass Code but in the xbox appear that it was apply to Gold, and the Gold code for 3 months didn't apply. Cambié un Código de Game... Discussion in 'XBoX Sales and Promo' started by Andrés Felipe Zamudio, Mar 4, 2019.

  1. The GamePass and Gold codes didn't apply corretly


    I redeemed a Game Pass Code but

    in the xbox appear that it was apply to Gold,

    and the Gold code for 3 months didn't apply.
    :)
     
    Andrés Felipe Zamudio, Mar 4, 2019
    #1
  2. JohnnyXeo Win User

    The GamePass and Gold codes didn't apply corretly

    I believe you will need to contact official support for this issue.
  3. JUST DO IT415 Win User

    The GamePass and Gold codes didn't apply corretly

    Are you sure you redeemed to the right account? You redeemed a game pass code but it was only gold code? Was it supposed to be a 3 months of Gold?
  4. Radiant Sword X Win User

    The GamePass and Gold codes didn't apply corretly

    You could also try a hard reset. See if that works.
  5. Wishcatcher Win User

    The GamePass and Gold codes didn't apply corretly

    Hi,

    Please check your account history to see if you see the correct infos about gold and game pass > https://account.microsoft.com/billing/orders
    ( display all details ).

    > If you see them correct, i suggest you to delete your account from the console (

    https://support.xbox.com/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one
    ), then make a cold restart ( press and HOLD 10 sec the powerbutton of the console and restart ) , add back your account.

    > if you dont see the correct infos, call Xbox live helpdesk with both codes : https://support.xbox.com/contact-us

    Does it help ?
  6. schnurren Win User

    Payment/Billing

    Hello NuggetGold,

    I am afraid that is not possible. You can only to that with Xbox Live Gold codes as far as I am aware.

    Edit : My bad, do you have only Gamepass or do you have Gamepass Ultimate? Cause if you have Gamepass, you have Gold and Gamepass as different subscriptions, but Gamepass Ultimate contains Gold and Gamepass. The first sentence I wrote is applied only for
    Gamepass Ultimate.
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The GamePass and Gold codes didn't apply corretly

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