The live gold Disappeared!

Discus and support The live gold Disappeared! in XBoX Games and Apps to solve the problem; Hello everyone I subscribed for 1 month live gold on 29/Oct and worked fine, after couple of hours my gold is disappeared from the games and won't... Discussion in 'XBoX Games and Apps' started by SidelingCrane21, Nov 1, 2019.

  1. The live gold Disappeared!


    Hello everyone

    I subscribed for 1 month live gold on 29/Oct and worked fine, after couple of hours my gold is disappeared from the games and won't play online. There's no Error message show anywhere but when checking subscription I only found it on Xbox Assist

    :)
     
    SidelingCrane21, Nov 1, 2019
    #1
  2. rebittex Win User

    Xbox live account

    Hi Guys,

    My Gold Live account disappeared !!! My login is [Mod Removed] and I'm logged in but is not recognizing my Gold Live Account. What can I do?

    Best Regards,

    Leonardo
  3. SidelingCrane21 Win User

    The live gold Disappeared!

    Dear XBF Leo G

    Thank you for your reply

    Done all the steps you mentioned but nothing works

    The subscription done by prepaid card


    [​IMG]
  4. XBF Leo G Win User

    The live gold Disappeared!

    Hello SidelingCrane21,

    Thank you for posting on the Xbox forums. We understand that you purchased one month of Xbox Live Gold recently, but your profile does not have access to the features of the subscription. Does the subscription appear active on your Microsoft account
    through
    the Microsoft website
    ? Do you see the transaction for the subscription on
    your order history
    ? Is the transaction appearing as completed or refunded? We recommend

    power cycling
    the console by holding down the power button on the console for ten seconds. Also, you can try

    removing your account from the console and downloading it back
    . Be sure to let us know the results!
  5. XBF Brad A Win User

    The live gold Disappeared!

    Hi Sideling,

    Thanks for the reply. We recommend requesting a call from support. They will be able to assist you further as they can access account information.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
  6. v DarKs Win User

    Xbox Live Question

    Yes, my Xbox Live Gold time is supposed to expire on 4th of June. I can play, but that message don't disappear.
Thema:

The live gold Disappeared!

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