the wrong gamertag is showing up for my microsoft account email

Discus and support the wrong gamertag is showing up for my microsoft account email in XBoX on Consoles to solve the problem; Hi, so I recently changed my account email to a newer one and now when I sign in it comes up with a random account and not my normal one with all my... Discussion in 'XBoX on Consoles' started by lewishowlett, Aug 3, 2019.

  1. lewishowlett
    lewishowlett Guest

    the wrong gamertag is showing up for my microsoft account email


    Hi, so I recently changed my account email to a newer one and now when I sign in it comes up with a random account and not my normal one with all my achievements on. Any help? much appreciated

    :)
     
    lewishowlett, Aug 3, 2019
    #1
  2. lewishowlett Win User

    the wrong gamertag is showing up for my microsoft account email

    Many thanks felix, just off of the phone with support who managed to fix it all for me after a while.
  3. XBF Felixx P Win User

    the wrong gamertag is showing up for my microsoft account email

    Hello lewishowlett!

    Thanks for reaching out to Xbox forums support.

    It sounds like you signed into the wrong account with the wrong email. That's why you don't recognize

    the gamertag that popper up.

    I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to find your account
    by searching your Gamertag. If you can fortify your account, they'll let you know what email to use to sign into the right account.

    As
    provided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0



    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support



    I hope this helps a bit more.

    Felix

    Xbox forums support
  4. Aventhyz Win User

    the wrong gamertag is showing up for my microsoft account email

    Just the gamertag that's changed or its games and achievements too?
  5. XBF Felixx P Win User

    the wrong gamertag is showing up for my microsoft account email

    Hey there
    lewishowlett
    !



    Thank you for letting us know that I was able to guide you in the right direction towards a resolution. It was my pleasure. We'll be locking the thread as the issue has been resolved. If you ever require any help with
    any other issues please feel free to come back to the Xbox Forums for further assistance.



    Thank you again and have a great day!

    HAPPY GAMING!!

    Felix

    Xbox forums support
  6. ChiefJoboo Win User

    Can't access my account

    The most likely cause of this problem is that you logged into the wrong account and it created a new gamertag for that Microsoft account.

    If you are currently logged into the correct email on xbox.com and it shows your correct gamertag at the top right, go to this page to see the email plainly shown:

    https://account.microsoft.com/profile/


    If not, please see here to find your email to log in with on the previous account:

    http://support.xbox.com/en-US/my-account/microsoft-account/forgot-microsoft-account-solution
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the wrong gamertag is showing up for my microsoft account email

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