there is a problem with the transformation of some subscription to game pass ultimate

Discus and support there is a problem with the transformation of some subscription to game pass ultimate in XBoX Sales and Promo to solve the problem; I do not know if it has happened to someone else, but I have seen cases in which the promotion of game pass ultimate does not respect the remaining... Discussion in 'XBoX Sales and Promo' started by Crown115, Jun 16, 2019.

  1. Crown115
    Crown115 Guest

    there is a problem with the transformation of some subscription to game pass ultimate


    I do not know if it has happened to someone else, but I have seen cases in which the promotion of game pass ultimate does not respect the remaining months in the subscriptions of some people,
    and there are other people who are added even a month since they are added to the time they had in their subscription

    :)
     
    Crown115, Jun 16, 2019
    #1
  2. steeledwand7664 Win User

    there is a problem with the transformation of some subscription to game pass ultimate

    Basically how the conversion currently is supposed to work (this is how it worked for me) I will use mine as an example.

    Before I did the conversion:

    My gold was good till 5/2020

    Game pass was running monthly and had just renewed.

    I converted to the game pass ultimate so my game pass and gold now do not run out till 07/2020 is the first time I will be charged for the game pass ultimate.

    The conversions for the Gold cards and game pass cards that you see on the website are for when you enter those codes in after you have already converted over.
  3. NinjaLunchBox79 Win User

    there is a problem with the transformation of some subscription to game pass ultimate

    Well thats weird, contact tech support.
  4. Vasilis23GR Win User

    Buying Ultimate

    If it's your first ultimate, it extends a month but I would recommend you, buy more months and transform them
    Does that mean that if i buy a 12 month gold subscription and then upgrade to Ultimate, i can have game pass for 12 months as well? And yes that's my first ultimate.
  5. yobrizo Win User

    Conversion.

    transforms into 4 months of ultimate. if they don't expire, I'd wait to end the ultimate subscription and use the gold
  6. zamfirdavid13 Win User

    Xbox game pass ultimate

    Hi

    So you just bought a xbox live gold subscription and you want to buy now a game pass ?

    Well if so , your game pass and xbox live gold will transform in Xbox Game Pass Ultimate for 1 year (if you buy the 1 year game pass )

    If it helped you can mark this message as answer.

    Kind regards , xbox ambassador
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there is a problem with the transformation of some subscription to game pass ultimate

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