There seems to be an issue with your account: please reach out to our support forum team.

Discus and support There seems to be an issue with your account: please reach out to our support forum team. in XBoX Rewards to solve the problem; My April rewards summary included the above notice in the message. Anyone available to tell me what the issue might be?... Discussion in 'XBoX Rewards' started by SuperBogey, May 12, 2018.

  1. SuperBogey
    SuperBogey Guest

    There seems to be an issue with your account: please reach out to our support forum team.


    My April rewards summary included the above notice in the message. Anyone available to tell me what the issue might be?

    :)
     
    SuperBogey, May 12, 2018
    #1
  2. Email: issue with your account

    Got email saying:

    There seems to be an issue with your account:

    please reach out to our support forum team.
     
    SeveringHealer9, May 12, 2018
    #2
  3. sm0rga5b0rd
    sm0rga5b0rd Guest
    There seems to be an issue with your account:

    Just got an email saying

    "There seems to be an issue with your account:

    please reach out to our support forum team."

    Could I get some help please
     
    sm0rga5b0rd, May 12, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    There seems to be an issue with your account: please reach out to our support forum team.

    Hello SuperBogey,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, May 14, 2018
    #4
  5. SuperBogey
    SuperBogey Guest
    Thank you for replying. I'll keep checking in for any updates to the issue.
     
    SuperBogey, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    "There seems to be an issue with your account: please reach out to our support forum team."

    Hello Y0UnGJ3EZy,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  7. XBLRewards8 Win User

    There seems to be an issue with your account: please reach out to our support forum team.

    Hello StormOps007,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  8. XBLRewards3 Win User

    There seems to be an issue with your account: please reach out to our support forum team.

    Hi Lamar Romney. Unfortunately, there is currently an issue which is preventing a deposit to your Microsoft account. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the
    process. This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved.
    While their fix was able to let us make a deposit in June, they have not yet been able to provide us with a consistent solution to this error. We apologize for the inconvenience.
  9. robinwilson16 Win User

    There seems to be an issue with your account: please reach out to our support forum team

    Also your support forum doesn't work correctly in Chrome and just shows green dots edlessly going across the screen so I had to use Edge.
  10. XBLRewards8 Win User

    There seems to be an issue with your account: please reach out to our support forum team

    Hello AndroidRager,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
Thema:

There seems to be an issue with your account: please reach out to our support forum team.

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