they charged me gamepass ultimate without sense

Discus and support they charged me gamepass ultimate without sense in XBoX Sales and Promo to solve the problem; 3 months ago I had gold, I looked at the offer of "buy gamepass ultimate for $ 10" and bought it, I really enjoyed it until it was over and I no longer... Discussion in 'XBoX Sales and Promo' started by johny11223344, Sep 3, 2019.

  1. they charged me gamepass ultimate without sense


    3 months ago I had gold, I looked at the offer of "buy gamepass ultimate for $ 10" and bought it, I really enjoyed it until it was over and I no longer had money to buy another month ... today I buy a $ 300 money card from Xbox to buy the gold membership,
    I agreed to play with a high school friend and I find that I can't buy the gold membership because I have a debt / surcharge of $208 from the gamepass ultimate, I tried to pay

    it I actually have $315, that's enough for kill the debt but I find that I can't pay with my Microsoft balance and I don't have a credit/ debt card and I don't know what to do! my friend is waiting for me, I used the money my grandmother gave me to play
    with my friends but now I can't.

    I don't know what to do, The surcharge doesn't even make sense because I couldn't use the gamepass, and if there wasn't enough money in my account to pay the membership, why is it charged? I had a horrible week of exams, and I found this.

    Please help :'(

    :)
     
    johny11223344, Sep 3, 2019
    #1
  2. xbox24ru Win User

    they charged me gamepass ultimate without sense

    HI There johny11223344,

    It would be best you contact official support and find out what's going on with your xbox account they would be able to assist you better in this case I have attached the link you will need to speak with them.

    Contact
    Payment & Billing


    Kind Regards
  3. Capitain Gonzo Win User

    Update Xbox Live Gold Subscription when canceling Xbox Game Pass

    Sandy the hippy is right with his/her answer. Thats the only bad thing of the Gamepass Ultimate.
    It makes no sense to cancel Gamepass Ultimate early, you lose all other subscritipions
  4. yobrizo Win User

    Does canceling regular Xbox gamepass delete your Xbox live subscription?

    unless you refer to the ultimate gamepass, which unifies all subscriptions and it makes no sense to cancel it( just disable automatic renewal and let it expire), gamepass and live are independent services. cancel one doesn't affect the other
  5. Shadowskill08 Win User

    1 Month Xbox Game Pass 6,800 pts

    Game Pass Ultimate is a month of Gold + PC/Xbox Gamepass and valued higher that the previous Xbox Gamepass subscription. If that is what you're looking to trade points in for, it would make sense to keep grinding those reward points.
  6. RedCarGamer Win User

    Convert the regular Gamepass for console to the Gamepass for Windows 10

    I tried, but the system brings me here! Or the support is offline (at least in France).
    You can, if, you convert your gamepass to ultimate, with the ultimate subscription you have access to Gold, Gamepass in Xbox and Gamepass in PC.
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they charged me gamepass ultimate without sense

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