Token Issuance with Service Request number [Mod Removed].

Discus and support Token Issuance with Service Request number [Mod Removed]. in XBoX Sales and Promo to solve the problem; Hey, I have been a loyal Xbox live and Microsoft consumer for years. On 9.23.13 I had to be hospitalized and got out of the hospital 6.23.14. My family... Discussion in 'XBoX Sales and Promo' started by gushgear25, Jul 27, 2014.

  1. gushgear25
    gushgear25 Guest

    Token Issuance with Service Request number [Mod Removed].


    Hey, I have been a loyal Xbox live and Microsoft consumer for years. On 9.23.13 I had to be hospitalized and got out of the hospital 6.23.14. My family tried to call to pause Live service but were met with apathy and bad service. No one would
    help or cared. We live check to check but want to continue using our Live service. We depended on it for our Netflix amongst other things. Is their anything you can do to get back our months that we lost.

    Thank you

    [Mod Removed]

    xbox: gusgear25

    [Mod Removed]

    My documentations:

    [Mod Removed]

    :)
     
    gushgear25, Jul 27, 2014
    #1
  2. southpuck6
    southpuck6 Guest
    Service Request Number: [Mod Removed]

    Durning the 3 hour long chat with Support, I was given a link to post here and was told that the Enforcement Team would private message me ASAP and were best to be able to fulfill the promise that I would be given a download voucher Ryse and 2 months of
    Live Gold.

    This seems like a joke!

    Will someone please look at the notes and see about helping?
     
    southpuck6, Jul 27, 2014
    #2
  3. southpuck6
    southpuck6 Guest
    Service Request Number: [Mod Removed]

    Overview of issue:

    When creating a ticket to replace the first Xbox One console, I was told that they are providing a game download to compensate somewhat for the hassle.

    There was some issue with my Live Account, in that support could not pull up all my info and provide... It was claimed that this error was preventing them from providing the game voucher.

    Ticket was created to fix the disconnect with my Live Account (i.e. I can sign in but Support sees my gamertag and email as not associated together).

    Replacement console is received but had a broken disc drive.

    Was promised 2 months of Live Gold, as compensation for this hassle... but there was still and issue with my account that needed to be fixed.

    Ticket was created because I was going to return the original xbox to Amazon and the refurbished (broken) console back to Microsoft, where they both came from... wanted to make sure there was no issue with my credit card when you receive the replacement
    console back (and not my original one, purchased through Amazon)

    Received email that the tickets were closed, but no resolution was provided for the game voucher or account issue.

    Was on chat for 3 hours trying to see if my account was fixed and to get the game download and 2 months of Gold.

    Marshia asked that I create this post.
     
    southpuck6, Jul 27, 2014
    #3
  4. onyxishere
    onyxishere Guest

    Token Issuance with Service Request number [Mod Removed].

    Sorry you were in the hospital for so long.

    If you spoke with phone support I'm not sure why they sent you here. There is nothing anyone on the forums can do to help you out.

    Live service is not usually paused for any reason but continues on a linear basis. I have never heard of anyone ever having their service paused.

    However, on a good note you no longer need a Gold membership to access app features such as Netflix. It's all pretty much for online multiplayer and the Games with Gold program. If you're unfamiliar with Games With Gold you are given two free games per
    month with a Gold membership.
     
    onyxishere, Jul 27, 2014
    #4
  5. onyxishere Win User

    Token Issuance with Service Request number [Mod Removed].

    Sorry you were in the hospital for so long.

    If you spoke with phone support I'm not sure why they sent you here. There is nothing anyone on the forums can do to help you out.

    Live service is not usually paused for any reason but continues on a linear basis. I have never heard of anyone ever having their service paused.

    However, on a good note you no longer need a Gold membership to access app features such as Netflix. It's all pretty much for online multiplayer and the Games with Gold program. If you're unfamiliar with Games With Gold you are given two free games per
    month with a Gold membership.
  6. XMEGAMAN84X Win User

    missing game disk after xbox one came back from repair due to broken diskdrive

    and for the xbox support people here is my service number and console number

    Service Request Number

    [Mod Removed]

    Console Serial Number

    [Mod Removed]
  7. Shaolin Rage Win User

    alan wake codes

    service request number: [mod removed]
  8. southpuck6 Win User

    Service Request Number: [Mod Removed]

    Durning the 3 hour long chat with Support, I was given a link to post here and was told that the Enforcement Team would private message me ASAP and were best to be able to fulfill the promise that I would be given a download voucher Ryse and 2 months of
    Live Gold.

    This seems like a joke!

    Will someone please look at the notes and see about helping?
  9. southpuck6 Win User

    Service Request Number: [Mod Removed]

    Overview of issue:

    When creating a ticket to replace the first Xbox One console, I was told that they are providing a game download to compensate somewhat for the hassle.

    There was some issue with my Live Account, in that support could not pull up all my info and provide... It was claimed that this error was preventing them from providing the game voucher.

    Ticket was created to fix the disconnect with my Live Account (i.e. I can sign in but Support sees my gamertag and email as not associated together).

    Replacement console is received but had a broken disc drive.

    Was promised 2 months of Live Gold, as compensation for this hassle... but there was still and issue with my account that needed to be fixed.

    Ticket was created because I was going to return the original xbox to Amazon and the refurbished (broken) console back to Microsoft, where they both came from... wanted to make sure there was no issue with my credit card when you receive the replacement
    console back (and not my original one, purchased through Amazon)

    Received email that the tickets were closed, but no resolution was provided for the game voucher or account issue.

    Was on chat for 3 hours trying to see if my account was fixed and to get the game download and 2 months of Gold.

    Marshia asked that I create this post.
Thema:

Token Issuance with Service Request number [Mod Removed].

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