Too many authentication attempts

Discus and support Too many authentication attempts in XBoX Accessibility to solve the problem; In March my account got messed up and it was saying too many authentication attempts- Microsoft acknowledged that this was a server problem on their... Discussion in 'XBoX Accessibility' started by RoBbiE G, May 9, 2019.

  1. RoBbiE G
    RoBbiE G Guest

    Too many authentication attempts


    In March my account got messed up and it was saying too many authentication attempts- Microsoft acknowledged that this was a server problem on their end and was able to fix my account after about a week of trying. Now I am having the same problem (and
    no, it's not actually too many sign in attempts) but I can't get any help! The person I contacted on Friday has very poor grammar and I think they closed my case. I was told to fill out the ACSR form which I did and because I did not get a reply from them
    in 24 hours (even though it took longer in the past) I think he closed the case. I contacted someone else on Saturday that had me fill out the form again- I still have not heard back though! I got an email about 5 minutes after filling out the form saying
    your account is verified, change your password. I did and no such luck, still cannot access the account. I was told that this case would be escalated and still have not heard back. I've tried replying directly to the email from the agent and still nothing.
    I don't have time to sit in a chat for 2 hours at a time explaining this over and over and getting nowhere. Any tips? I can't request a call back because I am having to use my boyfriends account to even post this.

    :)
     
    RoBbiE G, May 9, 2019
    #1
  2. RoBbiE G RhYmEs-5091 Win User

    Too many authentication attempts

    I've tried multiple devices, multiple browsers and I've contacted support at least 5 times since last Thursday. It's a known issue that their engineers are working on but I find it very frustrating that it's taken me this long to get that reply out of
    them. I know my password, it's not actually a "too many attempts" situation.
  3. PalmettoBling Win User

    Too many authentication attempts

    Have you tried a different device or browser? Private mode browsing? If you were able to successfully change your password, you should have no issue getting in, I'm wondering if it's blocking access from that device specifically that might be causing the
    issue?

    Other than that, it sounds like it might be best to reach out to
    Official Support
    and talk to them who can provide more specific information on your account and issues happening.
  4. Christyna64 Win User

    Too many authentication attempts

    You'll want to contact Microsoft before your account gets locked out for too many failed attempts.

    https://support.microsoft.com/en-us/contactus/
  5. XBF Amber M Win User

    To many authentication attemps

    Hi BrokenAccount1111,

    Thanks for keeping us updated with your replies. Glad to hear that this issue has been escalated and the information sent to the Microsoft engineers so that they can get on a fix for the issue, which seems to be randomly affected many users, so your
    feedback and cooperation in contacting us really helps them to pinpoint what may be happening in order to move forward.
    Your patience is very much appreciated as sometimes these types of issues take quite some time to pinpoint and then fix, so our sincere apologies for any inconvenience thus far.

    Please know that the XBF team (actual Microsoft employees who monitor this forum), the Xbox Support and Microsoft Support teams on phone and chat, as well as our volunteer Ambassadors here in the community are hoping that some relief comes for you
    and everyone else in this situation soon. We genuinely are grateful that you and all the others are supplying us with the information to help everyone out.

    Should you wish to
    contact our Corporate office
    concerning this, you may feel free to do so. As the conversation at this point in the thread is going in circles, the case has been properly escalated and the engineers are working on the solution, in an effort to minimize repetitive
    posts, we'll be locking the thread at this time. Should you have any further questions or concerns in future, please feel free to come back to the Xbox forums (Do not repost the same question or thread as that would violate
    the Xbox Forum Guidelines).

    Thank you again for your patience and happy gaming.
  6. CrankyRhino Win User

    To many authentication attemps

    Its nice that when you go back to some of the older threads that are a few months old and ask if they had their issue resolved, the moderator jumps in a locks the thread so you can't get any info back that may be useful. You know, the whole point to the
    Community. Ridiculous
Thema:

Too many authentication attempts

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