Trial code not working

Discus and support Trial code not working in XBoX Sales and Promo to solve the problem; We have just bought an xbox 1controller through the online Microsoft store. Included in the package is a code for a 14 day trial for xbox live gold but... Discussion in 'XBoX Sales and Promo' started by EDaly1, Dec 5, 2019.

  1. EDaly1
    EDaly1 Guest

    Trial code not working


    We have just bought an xbox 1controller through the online Microsoft store. Included in the package is a code for a 14 day trial for xbox live gold but after we have entered the code, we get a message saying the code can’t be found and to contact the merchant
    (Microsoft).

    Anyone know how we got through to Microsoft customer support to help with this? We can’t get a response via the virtual agent.

    :)
     
    EDaly1, Dec 5, 2019
    #1
  2. HAZMAT RADIO Win User

    Helli i my xbox live gold doesn't work.

    Trial codes are a little tricky. Not all trial codes allow access to all games since it's a trial.

    And some trial codes will not work if you've had a trial subscription before.

    You're best bet it to try and buy a subscription
  3. ngocphi Win User

    trial code not working

    The issue isn't the code Matty he simply didn't read the back of the card

    This is not a gold membership trial codes do not give full access only non ranked matches and no gold benefits like deals or games with gold
  4. {Parity} Win User

    trial code not working

    Trial codes do not give your account full Gold status. You will not be able to play all online multiplayer games and you will not be able to get the Games for Gold.

    Hope this helps. Good Luck!!
  5. XBF Leo G Win User

    trial code not working

    Hello OliviaDavid,

    Thank you for bringing this issue to our attention. We recommend checking the
    account subscriptions
    to make sure the prepaid code was redeemed successfully. Has the account ever used Xbox Live Gold before? Once an account has utilized the Xbox Live Gold subscription, the account cannot redeem prepaid codes for Xbox Live Gold trails.
    Be sure to let us know the results!
  6. Njal the Blue Win User

    Trial code not working

    Try Xbox support, there is no pay for support services.

    HTTPS://support.xbox.com/en-US/contact-us

    At virtual agent select see other options, pick a topic then select show contact options and request a callback.
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