trouble receiving security code

Discus and support trouble receiving security code in XBoX Accessibility to solve the problem; hello there, Unfortunately, I got an issue with my account when I tried to purchase something I want to change my old phone number to a new one, but... Discussion in 'XBoX Accessibility' started by ManSan1, Jun 21, 2019.

  1. ManSan1
    ManSan1 Guest

    trouble receiving security code


    hello there,

    Unfortunately, I got an issue with my account when I tried to purchase something

    I want to change my old phone number to a new one, but I'm not able to receive a security code.

    I got a message that says:

    You will be able to access this site when your security information was updated on 18.07.2019. You can still access sites that do not require a security code, such as Outlook and Skype.

    You have requested to change your security information on 18.06.2019.

    If you didn't request this, let
    us know
    .

    If you wish to protect your current security information, you can
    cancel this request
    .

    when I clicked on ((Let us know)) or I tied to cancel this request.

    It asks me again to enter the last 4 digits of my phone number, but I receive nothing

    I'm not able to receive a security code to cancel the request or to let Microsoft know about my issue

    Would you please help me

    Thanks,,

    :)
     
    ManSan1, Jun 21, 2019
    #1
  2. Allebas Win User

    trouble receiving security code

    Hi ManSano1,

    Sorry your having issues receiving the code. Are you updating your contact information from your Xbox or the website? If your doing it from your console you should try the website. Here how and hopefully thishelps.

    Update your billing contact information

    If you've moved or changed your name, email address, or phone number, you must update the billing info in your Microsoft account. Here's how:

    1. Go to account.microsoft.com and sign in to the Microsoft account you want to update.
    2. Select Edit profile, and then make the changes needed to update your billing information.
  3. ManSan1 Win User

    trouble receiving security code

    Thank you dear for your quick response.

    I'll try that.
  4. ArminatorX Win User

    trouble receiving security code

    If you just changed your phone number to a new number, the security code is being sent to the OLD number.

    This is, so that hackers can't simply add their own phone number, and take control over your account.

    If you don't have access to your old number anymore, you'll have to wait until next month, when your new number becomes an active security info.

    While you're at it, in order to prevent such long waiting times in the future, make sure you keep your security info up to date, and have multiple security measures as a fallback.

    I recommend to have a secondary email, a mobile phone, and if applicable also a landline phone number added to your account.

    And most importantly: Enable Two Step Verification for your account, and set up the free Authenticator App on your phone. With that, a hacker can't get into your account, even if they get hold of your password, as the Live service needs a code confirmation
    that only your phone can provide.
  5. THANOS OPRESSOR Win User

    trouble receiving security code

    Try the support through the chat, I believe they will help you in the best way and as soon as possible.
  6. ManSan1 Win User

    trouble receiving security code

    Thank you for your response.

    would you please send me the link if you have it?

    Thanks again
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