Trying to buy game but system says I have "no form of valid payment"

Discus and support Trying to buy game but system says I have "no form of valid payment" in XBoX Accessibility to solve the problem; I do have valid debit card! It is the same debit card used for yrs with xbox account and made many purchases with! So why won't it work now? And... Discussion in 'XBoX Accessibility' started by mackatjade, Jul 15, 2019.

  1. mackatjade
    mackatjade Guest

    Trying to buy game but system says I have "no form of valid payment"


    I do have valid debit card! It is the same debit card used for yrs with xbox account and made many purchases with! So why won't it work now? And another issue, we have 2 xboxes, one is home box, but now none of the downloaded games can be shared at all!
    All these things used to work fine until now! What's going on?

    :)
     
    mackatjade, Jul 15, 2019
    #1
  2. Breaker1477 Win User

    Trying to buy game but system says I have "no form of valid payment"

  3. XBF Ruben D Win User

    Trying to buy game but system says I have "no form of valid payment"

    Hello there,

    Thank you for posting on Xbox Forums. Just to clarify, what are you trying to buy that is prompting this error message? Are you on the Xbox 360 or the Xbox One or the Website when you are attempting this purchase? Do you know if you have any past due
    balances on your account? You may want to
    Contact Support
    to see if they can assist you with any billing account issues for not being able to make purchases.

    Try this:

    • Log into Support.Xbox.com
    • Scroll down, Click on Contact Us
    • Step 1: Click on Ask a Question
    • Step 2 : Select your Product
    • Step 3 : Select your Issue
      • Select – Call me back

    Hope this helps and thank you again for posting on Xbox Forums.
  4. XBF Eladio M Win User

    Trying to buy game but system says I have "no form of valid payment"

    Hey mack

    Thank you for providing this insight for us.

    I would like to recommend the suggestion XBF Ruben D had used and contact

    Xbox Customer Support
    , as they will be better able to cater to you with providing assistence.

    This can be done by following these simple steps:

    Log into Support.Xbox.com

    • Scroll down, Click on Contact Us
    • Step 2 : Select Games then See other options
    • Step 3 : Select your Issue – Backcompat catalog
      • Select - Show contact options
      • Select – Request a call from Support

    Following these steps should get you in-touch with an agent that should be able to further assist you on this matter.
  5. mackatjade Win User

    Trying to buy game but system says I have "no form of valid payment"

    Yes both boxes are always connected to internet and we check too. We have done all that you mentioned already.

    We are also having issue with the home box as nothing between both boxes can be shared anymore. So we are thinking of buying game from the website, but really don't think we will be able to share it because of the issues with home box.

    We also switched home box today to see if it would work and nothing.

    We have had the 2 xboxes for a long time, one 5 yrs and the other 2 yrs. We are quite familiar with xbox and Microsoft, but this time is baffling??

    We don't seem to get too many problems.
  6. XBF Brad A Win User

    Trying to buy game but system says I have "no form of valid payment"

    Hi Mack,

    Thanks for the update. Is the home console connected to the internet? It has to be connected for it to be recognized. To check the home console make sure to log on the console you had it set on and check. Seen on a rare occasion where it gets reset to not
    having a home console. As for the payment instrument, have you tried removing the PI completely then re-add it back? If you do purchase it on the website, make sure you purchase on the account that shares the games. Other thing you can try is

    uninstall and reinstall the profile
    on the console.

    Thanks,

    Brad
Thema:

Trying to buy game but system says I have "no form of valid payment"

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