Trying to get my device in for repair under warranty

Discus and support Trying to get my device in for repair under warranty in XBoX on Consoles to solve the problem; Tried multiple times in multiple browsers but the same thing is happening. Ive got an issue with my Xbox One X. Looks like it could be a failing HDD.... Discussion in 'XBoX on Consoles' started by Hassell, Nov 16, 2020.

  1. Hassell
    Hassell Guest

    Trying to get my device in for repair under warranty


    Tried multiple times in multiple browsers but the same thing is happening.

    Ive got an issue with my Xbox One X. Looks like it could be a failing HDD.

    Started with save game corruption and i would have to clear local save games. Then every time a game tries to save i would get eh message that save games were corrupt and would have to clear them again. Then my profile wouldnt sign in as it said there was
    a problem and i needed to run the fix. Now im getting startup error messages - E105 00000000 8007045D

    I have tried resetting and updating but nothing helps

    So, i go to create a service request. Fill in all the details, try to get to the last stage of Payment and Review but the page refreshes and asks me to log back in to my MS account. When i do, it takes me back to step one in the service request.

    I cant see of any other way of getting this service request as theres no online chat, no support phone numbers.

    How am i supposed to get my console in for repair?

    :)
     
    Hassell, Nov 16, 2020
    #1
  2. XBF Brad A Win User

    replacement parts

    Hello Jacob,

    Thanks for bringing your question to the forums. Unfortunately there is no way to buy the internal parts separately from Microsoft. Is the console under warranty, you may get it repaired that way if it is. Also if not in warranty you can try some third party
    repair shops to try get it repaired. You can check if it in warranty at
    Device support
    . An out of warranty repair may be cheaper also then buying a new one.

    Hope this helps.

    Thanks,

    Brad

    Xbox Forum Team
  3. unhappy xbox Win User

    XBOX Not Working After Service Center Repair ID [Mod Removed - Personal Information]

    Hi Ezra,

    Thanks for the quick reply. Even though the repair was recent, my device page shows that the Microsoft Limited Warranty ended years ago. I will get in touch with an agent to schedule a second repair under warranty.
  4. AridLizard Win User

    lose power cord

    if your Xbox is still under warranty you should start a repair order.

    go to https://account.microsoft.com/devices/ and select your Xbox to see your warranty status and start the repair process.

    if it is out of warranty you can still get it repaired but there is a fee for out of warranty repairs.
  5. Whiteleaf2012 Win User

    No warranty and the system don't work

    Hi, if you need to get your Xbox repaired, MS can do it. Please go to https://account.microsoft.com/devices/ and check whether your device is under warranty. You can also get it booked in for a repair there.
  6. Just a Volunteer Win User

    Xbox Series X HDMI repair needed

    Hi Steve,

    To request a repair under warranty

    First, you’ll need to submit a service order request. Get started on your request by signing in at Device Support and then select Register new device. After you've registered, you’ll see the warranty status for your device. If it’s within warranty, repairs are free. If your device is out of warranty, you’ll be charged a repair fee.

    Learn more.
Thema:

Trying to get my device in for repair under warranty

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