trying to recover Xbox account in the UK

Discus and support trying to recover Xbox account in the UK in XBoX Accessibility to solve the problem; I am being asked for my Xbox Live Device ID but I don't appear to have one. (I am in Console info) I have Serial number Console ID Xbox Network... Discussion in 'XBoX Accessibility' started by Abigail Vine, Nov 25, 2021.

  1. Abigail Vine
    Abigail Vine Guest

    trying to recover Xbox account in the UK


    I am being asked for my Xbox Live Device ID but I don't appear to have one. (I am in Console info)

    I have

    Serial number

    Console ID

    Xbox Network device ID

    Global Device ID

    Which do I input in the form?

    Please help someone! Thank you trying to recover Xbox account in the UK :)

    :)
     
    Abigail Vine, Nov 25, 2021
    #1
  2. Francia J. Win User

    trying to recover Xbox account in the UK

    The only option now is through recovery form, another tip is that use a device where the account was previously signed in along with the Internet connection.

    The only way to get the games back is to recover the account.
  3. Abigail Vine Win User

    trying to recover Xbox account in the UK

    Thank you!

    However - my Xbox Network device ID starts F4

    So what do I do??
  4. Francia J. Win User

    trying to recover Xbox account in the UK

    Hoping for you to recover your account as soon as possible.

    You're welcome and thank you for your kind understanding.
  5. Abigail Vine Win User

    trying to recover Xbox account in the UK

    AH!! Ok thank you!

    We will try that tonight :)

    Fingers crossed....

    Such a nightmare :(
  6. Abigail Vine Win User

    trying to recover Xbox account in the UK

    Thank you :)

    And another question - the email I used to use for my secure verify code no longer exists.

    Hence me trying to get in using the recovery form (i have tried 6 times now and still am not allowed access)

    Any advice? My son has spent hundreds of pounds on games and we can't access any of them!

    I'm tearing my hair out. Ive answered all the questions as I believe the answers are correct and still nothing!

    How do we get our games back???

    Ive even raised a ticket with the Case Management team and i'm still not getting anywhere.

    It's devastating.
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trying to recover Xbox account in the UK

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