Trying to request Xbox Controller Replacement

Discus and support Trying to request Xbox Controller Replacement in XBoX on Consoles to solve the problem; Having button issues, so I try to request a replacement but error keeps happening. 7a7fd495-1f05-4c3c-8a37-31d37dddf2c4 Discussion in 'XBoX on Consoles' started by JorgeTrevino1, Dec 18, 2020.

  1. Trying to request Xbox Controller Replacement


    Having button issues, so I try to request a replacement but error keeps happening.

    :)
     
    JorgeTrevino1, Dec 18, 2020
    #1
  2. XBF Zineb F Win User

    Trying to request Xbox Controller Replacement

    Hello there @JorgeTrevino1, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the controller situation, but I want you not to worry about it because I am here to help you out! You can get your controller exchanged through our online customer support which
    is why I would like you to get in touch with them and this time I would advise you to choose the chat option because the chat support is available 24 hours unlike the phone support which is available from Monday to Sunday: 06:00 AM - 05:00 PM PT. You will
    find below the link to our online support, all you need to do is access it, click on the green button that says "contact us" and take it from there.

    The link: https://support.xbox.com/en-US/contact-us

    I wish you a lovely day, and I hope this helps you out! All the best!

    Kind Regards

    Stay safe, and happy gaming!

    Feel free to give us your feedback by letting me know if the reply was helpful!
  3. XBF Chris J Win User

    Manette sous garantie [Edit - Translation] - Joystick under warranty

  4. XBF Zineb F Win User

    Requesting a replacement controller

    Hello there @Tanski145, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the controller situation, but I want you not to worry about it because I am here to help you out! You can get your controller exchanged through our online customer support which
    is why I would like you to get in touch with them and this time I would advise you to choose the chat option because the chat support is available 24 hours unlike the phone support which is available from Monday to Sunday: 06:00 AM - 05:00 PM PT. You will
    find below the link to our online support, all you need to do is access it, click on the green button that says "contact us" and take it from there.

    The link: https://support.xbox.com/en-US/contact-us

    I wish you a lovely day, and I hope this helps you out! All the best!

    Kind Regards

    Stay safe, and happy gaming!

    Feel free to give us your feedback by letting me know if the reply was helpful!
  5. karltainton Win User

    Replacement controller request

    Tried this on request call button says currently unavailabe
  6. XBF Brad A Win User

    Replacement controller request

    Hi Karl,

    Thanks for reaching out to the forums. We are sorry for the issues setting up a replacement. We recommend requesting a call from support. They will be able to assist you further.

    When you go to Contact Us, follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.

    Brad
Thema:

Trying to request Xbox Controller Replacement

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