Two Accounts with the same email

Discus and support Two Accounts with the same email in XBoX Accessibility to solve the problem; I have two accounts with the same email but when I try to sign in on Microsoft, it prioritizes my inactive account. What should I do... Discussion in 'XBoX Accessibility' started by JordanRodarte, Jan 15, 2022.

  1. Two Accounts with the same email


    I have two accounts with the same email but when I try to sign in on Microsoft, it prioritizes my inactive account. What should I do

    :)
     
    JordanRodarte, Jan 15, 2022
    #1
  2. Jesse E' Win User

    Two Accounts with the same email

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    It isn't quite possible to have 2 accounts on one email address. Once a gamertag is attached to an email, you can't use that email for a different account. Kindly check the emails you have for where the second account is located.
  3. steeledwand7664 Win User

    Two microsoft accounts with the same email

    You can not have 2 different xbox profiles with one email I would double check the emails you can check the email on the xbox by going to settings and under the account tab go to sign in security and passkey and it will tell you what the email address is
    that is associated with the account that you are signed into on the xbox
  4. EyeAmTheDanger Win User

    Having two Xbox accounts with the same email

    Call customer support for this one. There is one of two possibilities here: either there was a rare occurrence of your email being linked to multiple gamertags, or the gamertag you want is not associated to the email address you think it is. Xbox customer
    support can help in either case.
  5. X Farscape X Win User

    Two Xbox Live Accounts on Same Email

    basically, the one microsoft account is the one xbox account.
  6. LeviDerby Win User

    Two accounts under the same Email address?

    The most likely answer to this is that the email on the xbox is different,

    support.xbox.com/.../forgot-microsoft-account

    I would follow the steps on that site and just double check the email, then check the spelling as well to be sure it isn't just a letter off or something



    let me know if this works :D
Thema:

Two Accounts with the same email

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