Two Live accounts one email

Discus and support Two Live accounts one email in XBoX on Consoles to solve the problem; hi guys, I need help. I have one xbox live account that is the one I always game with and do all that stuff with. I accidentally made another account... Discussion in 'XBoX on Consoles' started by DisablingLamb54, Apr 5, 2015.

  1. Two Live accounts one email


    hi guys, I need help. I have one xbox live account that is the one I always game with and do all that stuff with. I accidentally made another account of the same email. Now when I log into xbox.com or on another console, it logs me on as the account I accideltally
    made. how do i delete the accidental account so it won't log in as it anymore?

    :)
     
    DisablingLamb54, Apr 5, 2015
    #1
  2. sillylucy
    sillylucy Guest
    Live account email

    Have you got this resolved? My sister just got an Android and is having a similar issue. We wrote on the tech support forums and are just waiting for a response. I guess I'll give Live a call tomorrow if I can't figure it out soon. We both use my sister's free account so we are having the same problem. So frustrating.
     
    sillylucy, Apr 5, 2015
    #2
  3. GT_614
    GT_614 Guest
    Live account email

    All

    I've had a live account for years now but when I set it up I used my gmail email. I also have an local free profile for my wife that I set it up using my Live.com email account. My wife's account doesn't have a Live gold pass so it's just a free local account. Recently I signed up for a xbox Live Music pass about a month ago and I've been enjoying it so far (gmail account)....so to the Issue.
    I just got a new Windows phone. All sync'd up and working with my live email account. My music pass though is not showing up for my Live account so I can't sync up my playlist and such. There is also no option to "log in" to your music pass as it uses the account the phone is already setup with which is my Live account.

    So how do I switch my music pass to be associated to my Live account? I've been trying for hours to just delete my Wife's free profile account so I can remove my Live email association but I can't figure out how. I do know that I'll have to change my XboxLive account name which is cool with me. But when I try to switch my account over it says My email that I want to use is already in used by a Xbox profile (Yeah, my wifes').
     
    GT_614, Apr 5, 2015
    #3
  4. WPAK
    WPAK Guest

    Two Live accounts one email

    Hi there,

    for an issue like this it's best to contact Xbox Support, since it shouldn't be possible that 2 xbox live accounts are on the same email address,

    A possible solution would be to move that unwanted xbox live account to a different MS account (email address) but it's best to have Xbox Support decide what step is best.

    To contact Xbox Support use
    support.xbox.com/contact-us
     
    WPAK, Apr 6, 2015
    #4
  5. WPAK Win User

    Two Live accounts one email

    Hi there,

    for an issue like this it's best to contact Xbox Support, since it shouldn't be possible that 2 xbox live accounts are on the same email address,

    A possible solution would be to move that unwanted xbox live account to a different MS account (email address) but it's best to have Xbox Support decide what step is best.

    To contact Xbox Support use
    support.xbox.com/contact-us
  6. OliverCromwell0 Win User

    Two Accounts, One Email?

    I have a similar problem except that I have two accounts attached to one email, but only can sign on to one account using the windows live ID. I receive emails for the account I cannot sign into (as it happens it is the one I use the most.) Could I have
    two separate passwords for the same Windows Live ID?
  7. Photonimus Win User

    Two xbox LIVE accounts on one email

    This is a big glitch.

    It shouldn't happen, but it does sometimes.

    .

    No one here can fix it, and there is nothing you could do yourself to fix it.

    .

    Give phone support a call and explain to them that you may have an issue with 2 accounts somehow ending up on one email.

    Give them all relevant information, and they should be able to find out for sure and separate them if possible.
  8. VeryMoney58 Win User

    TWO ACCOUNTS ONE EMAIL

    it is possible, because that's my situation. Transactions from the trip account show up on my email and that same email is the one to sign up for this forum and that signs in to the verymoney profile, so they are on the same.
  9. matt1912-96D1F147-4A Win User

    TWO ACCOUNTS ONE EMAIL

    Hiya, it's not possible to have two gamer tags associated with the same email. You can have billing info going to the same address but not the account itself. Here is a page that will help you find the email address.

    support.xbox.com/.../forgot-microsoft-account
Thema:

Two Live accounts one email

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