Two profiles against one email

Discus and support Two profiles against one email in XBoX Accessibility to solve the problem; I seem to have second profile connected to my Microsoft account that i don't recognise. So effectively have two xbox profiles against the same email... Discussion in 'XBoX Accessibility' started by ShaunQuinn2, Apr 18, 2020.

  1. ShaunQuinn2
    ShaunQuinn2 Guest

    Two profiles against one email


    I seem to have second profile connected to my Microsoft account that i don't recognise. So effectively have two xbox profiles against the same email address. I want to get rid of the one attached. When i log into Microsoft thos o e os recognised.over the
    one I use

    Ple
    Two profiles against one email [​IMG]
    ase
    help

    :)
     
    ShaunQuinn2, Apr 18, 2020
    #1
  2. XBF Brad A Win User

    Two profiles against one email

    Hi Shaun,

    Thanks for reaching out to the forums. We understand having issue with profiles. It is impossible to have two accounts with the same Primary email. It is possible to have two emails with the same email. One account would have it set as primary, and the other
    account would have it set as secondary. Since you signed in with the email and pulls up an account you do not recognize, the other profile most likely has a different primary email. If unable to find it, you can request a call or chat from support to sort
    the profiles out.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.

    Brad
  3. x24hrs2livex Win User

    Multiple Profiles

    You cant have two profiles on one account. You will have to use a new email address for the second profile
  4. MisterFizzle Win User

    One Email, Two Passwords, Two Profiles, Mass Confusion

    Hey there Stackable,

    Really sorry to hear you've been having issues with your account.

    With account weirdness like this, your best option would be to contact
    Phone Support
    . They are best equipped to help you get into your account and sort things out.

    Please keep us posted on how everything goes.
  5. DuccyRubber Win User

    Error Code 80151014 (Need Help!)

    I would but i don't want to risk losing my profile as now there are somehow two profiles on my one email address :s
  6. Shadowskill08 Win User

    is there away to change an xbox profile to another email address

    You can only have one Xbox profile assigned to an email address. There is no way to merge two Xbox profiles. If you're looking to change an email addressed assigned to a profile, here is the

    link
    to help walk you through the process.

    Hope this helps!
Thema:

Two profiles against one email

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