Two Xbox accounts are linked to the same microsoft account and it's causing issues...

Hi DaySom! My name is Ricardo an independent advisor ready to help you with this situation!

It's not possible to have 2 Xbox accounts on the same email, as the system won't allow you to do this, only one Xbox account can be liked per email, in this case you are using 2 similar accounts or connecting to different services, for example you could use same email to have a gamertag and a Mojang (prior Microsoft migration program) account, but this would be 2 different services.

Sometimes users use capital "i" for the email and then they confuse this with the lowercase "L" or the Email domain, using .es instead of . com among others

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Jimmckinney1, try to follow the procedure below, and the first account to be placed on Xbox is the one you want.

Xbox One reset keeping Games:

Press the Xbox button to open the panel.

Select system > Settings > System > Console Information

Select Reset console.

Restore and maintain my games and apps.

Rest assured, you won't miss games or saves

Note:

-You need to know the email and passwords of your accounts when performing this reset.

still not working, have remove account and tried to add account bt still coming with same message, we have two xboxs in the house and and this one is causing ne end off issues

Hi there,

-

to change the email address connected to your xbox live account (used for loggin in and downloading the profile etc), please follow the steps on this link:

support.xbox.com/.../switch-gamertag-to-different-microsoft-account

If there are currently somehow two profiles connected to the same email address (Microsoft Account) try changing one of the accounts to another Microsoft Account (email address) that might fix the issue

UP-DATE and Fix

Microsoft needs to fix a problem that's cause by the Xbox One its not Facebook,

Quick and easy fix...….

I downloaded the XBOX App and log in with the same account I use on my Xbox One.

Then go to Setting, Under the General Tab you will see Link to Facebook. and that's it.

To confirm that this worked after I link my account on my mobile device I go to the settings on my Xbox One then under account Tab click on linked social accounts and Boom my status is showing that I'm linked to Facebook.

I wanted to up-date this Hoping it helps other with same issue. Thanks everyone God Bless.