Two xbox one account with one email

Discus and support Two xbox one account with one email in XBoX Accessibility to solve the problem; Hello , I've got an issue using the xbox app , I have a second account on my console using another mail . Wile I tried to connect to this one through... Discussion in 'XBoX Accessibility' started by allanlaurent1, May 22, 2019.

  1. Two xbox one account with one email


    Hello , I've got an issue using the xbox app , I have a second account on my console using another mail . Wile I tried to connect to this one through the app , it created another account . When I try to connect through my mail or anything else this connect
    me to this other account instead of the one on my console . I've already check the email and it's really the same . I really need to access to this account and I don't find anything to help me

    :)
     
    allanlaurent1, May 22, 2019
    #1
  2. allanlaurent1 Win User

    Two xbox one account with one email

    In some way it works . I changed alias and disconnect many time from the app and now with the alias it connect me on the regular account . Thank you
  3. AngelObullets Win User

    Two xbox one account with one email

    Hi there AllanLaurent1

    Sorry to hear you having this issue, I have only heard this account issue with incorrect email with alias access. Please double check your email addresses are correct first.

    I suggest checking the email address of the account you was trying to log into in the app first on mircosoft account website.

    I also suggest linking one account to a different email address and removing the first one for access to one here is how to do so https://support.xbox.com/en-US/my-a...nt/change-email-sign-in-for-microsoft-account
  4. steeledwand7664 Win User

    Two xbox one account with one email

    There should be no way for a xbox profile to have 2 different email addresses.

    there has to be something different about the email addresses.

    You may want to contact xbox support they should be able to sort this out for you.

    You can contact them by going to support.xbox.com/contact-us
  5. GroundOregano94 Win User

    Two xbox one account with one email

    You can have two fizical adresses but no two emails. Have you check that on website or mobile app? It is the best to contat support as fellow ambasador said.
  6. ArminatorX Win User

    Two xbox one account with one email

    ... I have a second account on my console using another mail . Wile I tried to connect to this one through the app , it created another account . When I try to connect through my mail or anything else this connect me to this other account instead
    of the one on my console . I've already check the email and it's really the same ....
    Please do check the email on the console again.

    If there is already a Gamertag associated with the email, it's not possible to create a second Gamertag.

    Please
    follow the steps in this wizard to find the real email address for your account on the console
    , and check if it was changed or is in any other way different from what you entered in the app.
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Two xbox one account with one email

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