Two Xboxes at home 1 xbox one and the other xbox S. want to have two separate accounts but...

Discus and support Two Xboxes at home 1 xbox one and the other xbox S. want to have two separate accounts but... in XBoX Accessibility to solve the problem; hello, I have 2X boxes one is the Xbox one and one is the Xbox S. The Xbox S is the new one and that was set up accidentally by recommendation of Xbox... Discussion in 'XBoX Accessibility' started by vader rider 12, Jan 15, 2022.

  1. Two Xboxes at home 1 xbox one and the other xbox S. want to have two separate accounts but...


    hello, I have 2X boxes one is the Xbox one and one is the Xbox S. The Xbox S is the new one and that was set up accidentally by recommendation of Xbox customer support as a family account. That is not what I want because I have two accounts with two different users and the Xbox S is now listed as a child account and will not access online gaming and will not access any games that are purchased in tonight it’s simply locked out of everything. I cannot call customer support because it closes when I get home from work. I have called three times in been on the phone for over an hour each call and it’s very frustrating so please help. If you have a step-by-step guide of resetting the Xbox completely I have a different email address and different user name but I cannot seem to set up the system correctly so I can access gaming with friends. Also cannot play any games that have now been downloaded and that is just recent as of two days ago. Needless to say this is very frustrating, please help

    :)
     
    vader rider 12, Jan 15, 2022
    #1
  2. Francia J. Win User

    Two Xboxes at home 1 xbox one and the other xbox S. want to have two separate accounts but can’t seem to set up correctly

    Hi Vader, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    You can reset the Xbox by following the steps below:

    Press the Xbox button to open the guide.

    Select Profile & system > Settings > System > Console info.

    Select Reset console.

    Reset and keep my games & apps.

    After that, you will be able to set up your console again just like the first time.
  3. Jesse E' Win User

    Two separate accounts one Xbox 1 S

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I don't quite understand your first question. If you have 2 accounts on one Xbox, then you can play with one without it affecting the other.

    As for your second question, could you please elaborate? Does it freeze when you play? Does it happen with some games? Do you have an error code?
  4. XBF Ezra G Win User

    Multiple xboxes

    Hi Hawkphreek,

    Thanks for your response. steeledwand7664's explanation is a great example, and indeed you would need two Xbox consoles set as home with two separate accounts with their individual copies of the games.

    If you have any other questions regarding this, please create a new thread, also for more information the home Xbox setting, check out:

    My Home Xbox Setting.


    Thanks for visiting the forums!
  5. choppyseize Win User

    Help

    You can't have data from two separate accounts saved to just one account. I suspect you most likely overwrote one save with another. You need to make your main account the home Xbox and sign the other account in as a guest on the console.
  6. Charnoez Win User

    Battlefront Online Local Splitscreen Coop?

    unfortunately not, the only way to play together on one xbox is if you select missions in the home menu.

    if you want to play together online you'll need two separate xbox ones
Thema:

Two Xboxes at home 1 xbox one and the other xbox S. want to have two separate accounts but...

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