Unable to Access the Accout

Discus and support Unable to Access the Accout in XBoX Accessibility to solve the problem; Hi, I have xbox 360 and xbox one. When I am trying to login to my Xbox one I am getting error "Another user on this devices uses this Microsoft... Discussion in 'XBoX Accessibility' started by chaituPrasad, Jul 29, 2019.

  1. chaituPrasad
    chaituPrasad Guest

    Unable to Access the Accout

    chaituPrasad, Jul 29, 2019
    #1
  2. Njal the Blue Win User

    Unable to Access the Accout

    It sounds like you are not using the exact details you use on the 360. If you can login as an existing account using the email you used for the 360. You do not want to create a new account as you already have one.
  3. chaituPrasad Win User

    Unable to Access the Accout

    Yes it worked!!

    Thank you 🤗
  4. Buachaill Dona Win User

    Unable to Access the Accout

  5. LunaLight7 Win User

    Unable to Access the Accout

    From the error message you received, it looks like you've already linked the account you want to access to on the console. You cannot connect the same account twice on the same device.

    considering that he wrote that he tried to solve this problem through the official guide, it occurs to me to suggest you go ahead and try performing a Soft console Factory
    reset
    on your console by doing the following:

    1. Press the Xbox button to open the guide.
    2. Select Settings.
    3. Select All Settings.
    4. Select System.
    5. Select Console info & updates.
    6. Select Reset console. [KEEP MY GAMES AND APPS]
    Make sure you have both your email and password on hand as you will be asked to sign back in. There is an option to delete everything and to save your games and apps; choose the latter.

    Remember to have email and password of the accounts you want to access.

    Hope this helps! Let us know!
  6. ScheduledAbyss8 Win User

    Unable to Access the Accout

    Accounts you use on Xbox 360 you can use it very well on Xbox one. :)
Thema:

Unable to Access the Accout

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