Unable to add new profile

Discus and support Unable to add new profile in XBoX on Consoles to solve the problem; Hi all I am having an issue in which when I try and add a new profile to my console a blank page comes up, I am on the most recent update for the... Discussion in 'XBoX on Consoles' started by Tw1ST3d G4mb1T, Jan 8, 2019.

  1. Unable to add new profile


    Hi all

    I am having an issue in which when I try and add a new profile to my console a blank page comes up,

    I am on the most recent update for the insider program

    anyone had this or know of a way to resolve it?

    :)
     
    Tw1ST3d G4mb1T, Jan 8, 2019
    #1
  2. white knight ax Win User

    Unable to add new profile

    Good afternoon. Try unpluged the console and internet for two minutes and plug. Its resolve many of the situations.
  3. XBF Diego M Win User

    Unable to add new profile

    Hi there!

    Thank you for posting on the forums today, I'd be happy to help.

    Have you done any of the basic troubleshooting for the Xbox? If you haven't already done so, Go ahead and do a

    hard reset and power cycle
    . Hold down the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 2-3 minutes. Then re-connect and
    turn on the Xbox.

    Try that first and let us know if you still can't add a new profile.
  4. XBF Esteban R Win User

    Unable to add new profile

    Hey there Tw1ST3d G4mb1T!

    Sorry to hear that you're experiencing this issue.

    Being that you're in the Insider program, then it's best for you to report that from within that by following the steps here on our support site entitled

    How to provide feedback as an Xbox Insider
    .

    Whenever you get a chance, give that a shot and let us know how that helped.

    Thanks!
  5. SpaceJankey Win User

    Unable to add new profile

    Have you tried restarting the console? If the blank page persists let me know!
  6. AlphaTrash26297 Win User

    Unable to Switch Profiles on Xbox One

    Hey @Genesis1953,

    Thank you for the suggestion. Unfortunately, that didn't help. On top of being unable to switch to her profile, I also can't do any profile management or add/manage profiles. It's weird, I can sign in and out of my profile, but I can't switch to hers and
    I cannot add or change anything to the profiles. Any other suggestions?
Thema:

Unable to add new profile

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