unable to call real person, been waiting on callback for days

Discus and support unable to call real person, been waiting on callback for days in XBoX Sales and Promo to solve the problem; hello. I have been using Xbox products for over 10 years and Microsoft products for longer. I have not found a way to talk to a real person. I... Discussion in 'XBoX Sales and Promo' started by punkmutt182, Sep 4, 2019.

  1. punkmutt182
    punkmutt182 Guest

    unable to call real person, been waiting on callback for days


    hello. I have been using Xbox products for over 10 years and Microsoft products for longer. I have not found a way to talk to a real person. I requested two call backs and waited days with no call. I am aware that you turn on auto renew whenever you add
    credit or time to your Xbox account. I have been aware of this for 9 or 10 years. That's why I always turn it off because I am aware of the deceitful business practices Microsoft uses. Since you upgraded your subscription to be an 'all-in-one', I am getting
    notifications for a game pass feature I don't use. I look and recently I was auto charged $65. That is more than the cost of a year of Xbox Gold. I never agreed, consented, or acknowledged an upgrade of a paid subscription service on my account. I would like
    to talk to a real person, and receive a REFUND for this charge that has been altered without my acknowledgement.

    :)
     
    punkmutt182, Sep 4, 2019
    #1
  2. Zero420override Win User

    unable to call real person, been waiting on callback for days

    Unfortunately this is just a forum and as an ambassador tge most we can do is offer advice. If you'd like to report an issue heres a link thay I hope will be helpful. Xbox Support
  3. HASHMASTA1 Win User

    Billing issue.

    Been in 3 chats and 2 calls currently waiting my 2nd callback
  4. Arminator Win User

    problem to trigger xbox one warranty

    I called and I've been waiting 15 minutes. via chat does not work and via phone is just waiting.
    Depending on availability, on https://support.xbox.com/contact-us should also be a tile to "Request a callback" from Xbox Support.

    That way you don't have to wait on the phone, and have them call you back.
  5. Arminator Win User

    how do i talk to a real person

    You can contact a real person like this:

    Go to https://support.xbox.com/contact-us

    Select the category you need help with

    Click on "no thanks" when the virtual agent pops up.

    Then choose the topic you need help with.

    From the tiles on the bottom choose the tile to "chat with Xbox support" for a text based chat, or "request a callback" to receive a phone call from Support.

    Depending on the time of day and your country not all options are available.
  6. XB1R Hephaestus Win User

    upload packet loss

    Alright man. Time to call support. There is something that we're just not seeing and you need to talk with an agent who can work with you more real-time. Go
    HERE to set up a callback with support so you won't have to wait on hold.
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unable to call real person, been waiting on callback for days

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