Unable to connect external drive for screen and capture

Discus and support Unable to connect external drive for screen and capture in XBoX on Consoles to solve the problem; Hello, I have been trying to set up my Xbox One so that it captures game play on an external drive. I first purchased a 2TB USB 3.1 pen drive. After... Discussion in 'XBoX on Consoles' started by KelvinGovey, Oct 25, 2020.

  1. KelvinGovey
    KelvinGovey Guest

    Unable to connect external drive for screen and capture


    Hello, I have been trying to set up my Xbox One so that it captures game play on an external drive. I first purchased a 2TB USB 3.1 pen drive. After formatting as NTFS, I had the error "Storage must be USB 3.0 or faster" I don't know why this would happen
    when using a USB 3.1 drive, but maybe it was just a non compatible USB drive. So, after a few weeks of frustrating trouble shooting I just gave up altogether and then purchased an external Seagate USB 3.0 hard drive. I have formatted this drive on a pc as
    Microsoft NTFS format with a 200mb EFI system partition and also without an EFI partition, as well as MBR and GPT initialization. However, when assigning the storage drive as a capture location I got the message "First format this drive on your PC " or “use
    for media, or for game & apps” screen pops up. When cancelling this option, the disk is no longer accessible. I am now at my wits end with what I thought to be an easy process! Please can anyone help me understand what is going wrong?

    :)
     
    KelvinGovey, Oct 25, 2020
    #1
  2. Jeff Jenkins
    Jeff Jenkins New Member
    I have exactly the same issue - the disk is formatted correctly as NTFS and is recognised as such on a windows 10 PC and on the disk is recognised on the Xbox and I selected "Media" when prompted. I can see the drive under the storage section listed as "EFI" and can read any media files that have been written to the file by a PC but when i try and set it as the game capture device the Xbox says it must be formatted as NTFS and will not set it as the game capture device. I think this is a bug in the operating system.
     
    Jeff Jenkins, Oct 6, 2021
    #2
  3. Jeff Jenkins
    Jeff Jenkins New Member
    I worked it out - you need to use a partitioning tool (Not the windows disk manager) to remove the EFI partition and optionally merge the space it used with the main partition. Then you can set it as the capture device from the storage menu and successfully save clips there.
     
    Jeff Jenkins, Oct 6, 2021
    #3
  4. SwordofWhedon Win User

    Unable to connect external drive for screen and capture

    There are many USB dlash drives that are extremely slow. What is the make and model?
  5. AquarrzSudnnym Win User

    Xbox one X record feature

    Try deleting some captures off of your consoles Internal drive after you upload them to the cloud.

    You could also connect an external drive, formatted as the capture location for all your captures.

    I think you only have limited space on the internal drive for captures, clips, screenshots etc. and once the limit is reached older captures are overwritten by newer ones.
  6. Grimsupanoob Win User

    Xbox one x capture

    Hi There.

    i would delete any captures that are on the console, as there is only limited space for captures

    attach a external drive, and set the drive as the location for the captures, that should help
  7. RagingSphere Win User

    0x80bd003c - Format HDD to NTFS to use for Xbox game captures

    Yes and it gives me the error message as per the above.

    You can also set the external drive as capture location from the storage screen but it gives me the exact same error message.
  8. SamQY Win User

    Unable to Record Xbox One

    I'm Samy an independent advisor

    How are you, Stephen?

    When you connect the external hard drive to your console does a screen appear asking you to format the drive to record captures? And have you also set your preferences to use the hard drive?

    Press the Xbox button  to open the guide, and then select Profile & system > Settings > Preferences > Capture & share.

    Select Capture location, and then choose a destination for your game clips and screenshots.

    To start a recording>

    Start your game. Press the Xbox button to open the guide.

    Select Capture & share > Start recording. Depending on your game clip resolution and available storage space, clips can last up to 10 minutes (capturing to internal storage) or 1 hour (capturing to external storage).

    To end the clip, open the guide and press the X button . You'll get a message when your clip is saved.
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Unable to connect external drive for screen and capture

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