Unable to download a gifted digital game?

Discus and support Unable to download a gifted digital game? in XBoX on Consoles to solve the problem; Hello there, I bought and gifted Yooka-Laylee for my cousin's XBox One recently and over the Christmas holidays we tried to download the game to their... Discussion in 'XBoX on Consoles' started by Dysector ZA, Jan 2, 2020.

  1. Dysector ZA
    Dysector ZA Guest

    Unable to download a gifted digital game?


    Hello there,

    I bought and gifted Yooka-Laylee for my cousin's XBox One recently and over the Christmas holidays we tried to download the game to their console, but after redeeming the code on the console, we could not download the game from XBox for some reason.

    The code was redeemed, but the game would not download to their XBox One?

    Any assistance would be greatly appreciated?

    Thank you.

    :)
     
    Dysector ZA, Jan 2, 2020
    #1
  2. Dysector ZA Win User

    Unable to download a gifted digital game?

    What happens if you go to the Microsoft Store with your cousin's account and browse Yooka-Laylee? Does it give the option to "install", or to "buy" again?

    Also, can you have your cousin sign into their
    Microsoft account on the web
    and confirm that they did indeed redeem the code there? It should be in their purchase history, I believe.
    A Microsoft representative assisted me via live chat and checked the account and purchase. They found that I had gifted my cousin Yooka-Laylee for PC and not XBox. They have assisted me with a refund so that I can purchase
    the correct version for them. Thank you for the replies.
  3. RandyAU93 Win User

    Unable to download a gifted digital game?

    Did you redeem the code on your cousin's account? If so, when they are signed in, they should be able to find it in the "Ready to Install" section of My Games & Apps. If it's not there, then it may not have been redeemed to their account. If it is and
    it won't launch, what error message is it giving you? Let us know so someone here can help out!
  4. Dysector ZA Win User

    Unable to download a gifted digital game?

    Okay, thank you for the timely reply. Everything does sound legitimately okay, that is an odd situation.

    Is there any chance that the Xbox memory is full and it cannot queue up?

    You have explained your situation quite clearly. And unless I'm missing something, it sounds like a memory/storage space problem. Although at anytime I'm hoping one of my fellow ambassadors can add to this.
    A Microsoft representative assisted me via live chat and checked the account and purchase. They found that I had gifted my cousin Yooka-Laylee for PC and not XBox. They have assisted me with a refund so that I can purchase
    the correct version for them. Thank you for the replies.
  5. OakGill Win User

    Unable to download a gifted digital game?

    Okay, thank you for the timely reply. Everything does sound legitimately okay, that is an odd situation.

    Is there any chance that the Xbox memory is full and it cannot queue up?

    You have explained your situation quite clearly. And unless I'm missing something, it sounds like a memory/storage space problem. Although at anytime I'm hoping one of my fellow ambassadors can add to this.
  6. RandyAU93 Win User

    Unable to download a gifted digital game?

    What happens if you go to the Microsoft Store with your cousin's account and browse Yooka-Laylee? Does it give the option to "install", or to "buy" again?

    Also, can you have your cousin sign into their
    Microsoft account on the web
    and confirm that they did indeed redeem the code there? It should be in their purchase history, I believe.
Thema:

Unable to download a gifted digital game?

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