unable to even launch installed game

Hi Gold,

Thanks for coming to the forums. We understand you are having issue launching a game. Do you get a message that you need to purchase the game when trying to download from the store? If you own it make sure to check the order
history and see if the purchase still says completed. If it doesn't say completed you will need to purchase it. There was a system update that caused some pre-order games to not process correctly. You should have also received
an Xbox live message stating that you don't own the game and need to repurchase. Here is the message that would of come about a week ago in Xbox live messages:

"Hi We found a problem. When you bought (name of game), the payment didn’t go through and you were never charged. Due to an error on our side, you still had access to play it. After Feb. 12 2020 you will be prompted to buy it before you can play
it again. Don’t worry you will keep your saves, achievements, and add-ons. Sorry for the mix up". If the purchase is complete and still having issues we recommend requesting a call from support.

When you go to Contact Us, follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

I could be misinterpreting but you're referring to being unable to launch a game you already have installed, but are currently updating, yes?

I believe the "Ready to Launch" phrase only applies to game installations as updates will not allow games to play (especially online) until they are completed.

I'm confused,

have you successfully installed Fortnite, but are unable to launch it?

Where it says press enter to start, it pops up with “unable to continue, the content is currently installing.” Even though I have already downloaded halo reach. When i try and launch it from the microsoft store nothing happens, there is no response from
clicking the launch button.

I'm still unable to install it, plus I downloaded Pac-Man but that won't launch either "This game might not be playable yet" it says. This is after another hard reboot