Unable to install content Ive bought via xbo.com on to the console

Discus and support Unable to install content Ive bought via xbo.com on to the console in XBoX Sales and Promo to solve the problem; As the title says, I am unable to install content onto the console so when I go to the console the game should be downloaded (depends on the game)... Discussion in 'XBoX Sales and Promo' started by DCFC734, Aug 22, 2019.

  1. DCFC734
    DCFC734 Guest

    Unable to install content Ive bought via xbo.com on to the console


    As the title says, I am unable to install content onto the console so when I go to the console the game should be downloaded (depends on the game) ready to play.

    Can anyone help.

    Thanks

    :)
     
    DCFC734, Aug 22, 2019
    #1
  2. napalm 31337 Win User

    Unable to install content Ive bought via xbo.com on to the console

    It is yes, I used to be able to do it but Ive changed something but no idea what.
    Have you changed Home console? because whe you buy content on Xbox.com site your home console start the download.

    Are you using gamesharing with someone else?
  3. XBF Ruben D Win User

    Unable to install content Ive bought via xbo.com on to the console

    Hello,

    Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
    For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.



    Thank you again and have a great day!
  4. DCFC734 Win User

    Unable to install content Ive bought via xbo.com on to the console

    Hello !

    Thanks for reaching out to Xbox forums support.

    I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your account and confirm 100% the at the account we're working with actually does own the license to the content.
    They agent would also be able to walk you through troubelshooting steps for that particular issue.

    As provided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support

    I hope this helps a bit more. Let us know!

    Felix
    Thanks for your help Felix
  5. XBF Felixx P Win User

    Unable to install content Ive bought via xbo.com on to the console

    Hello DCFC734!

    Thanks for reaching out to Xbox forums support.

    I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your account and confirm 100% the at the account we're working with actually does own the license to the content.
    They agent would also be able to walk you through troubelshooting steps for that particular issue.

    As provided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support



    I hope this helps a bit more. Let us know!

    Felix
  6. DCFC734 Win User

    Unable to install content Ive bought via xbo.com on to the console

    No I don't use Gamesharing.

    Its definitely the right account, problem I now have is it wont let me play the game I bought, its asking if I own the game or app. The game did get downloaded to the console but nothing I had done, maybe because I bought it.

    The game is Forza Motorsport 6.

    Would removing said console from the list of my devices and then re adding it help or just make things worse ?
Thema:

Unable to install content Ive bought via xbo.com on to the console

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