Unable to log on to Microsoft Solitaire Games on Windows 10 since June 8.

Discus and support Unable to log on to Microsoft Solitaire Games on Windows 10 since June 8. in XBoX on Windows to solve the problem; I have played Microsoft Solitaire Games for months and starting June 8 2019 I can no longer log on. My husband can log on to his account on the same... Discussion in 'XBoX on Windows' started by ClassicGardener, Jun 11, 2019.

  1. Unable to log on to Microsoft Solitaire Games on Windows 10 since June 8.


    I have played Microsoft Solitaire Games for months and starting June 8 2019 I can no longer log on. My husband can log on to his account on the same computer so the problem is not internet connectivity, missing windows updates or XBox games being down.
    I can log on to my XBox account on the internet and my Sudoku account works fine. What happened and how do I fix it?

    My computer has been restarted multiple times but that doesn't seem to be the answer since my husband's account works just fine, only mine is an issue.

    :)
     
    ClassicGardener, Jun 11, 2019
    #1
  2. ClassicGardener Win User

    Unable to log on to Microsoft Solitaire Games on Windows 10 since June 8.

    Did you read my whole message? I think not as I have done every thing in the copy of the website you replied with. My husband's login work on the same computer while mine stopped. Any ideas?
  3. XBF Diego M Win User

    Unable to log on to Microsoft Solitaire Games on Windows 10 since June 8.

    Hi ClassicGardener,

    I read the whole message and included the steps from our online troubleshooter that would be most relevant to the issue and that I did not see in your original description of the issue, like reset the app or try the troubleshooter for the Windows Store
    app. If you've done every single thing from the steps I listed, then it could be account permissions not letting you log on.

    Can you provide what the error message says or looks like when you try logging in with your account? Have you tried running the game as an administrator while logged into your account?
  4. ClassicGardener Win User

    Unable to log on to Microsoft Solitaire Games on Windows 10 since June 8.

    I did everything in your message, multi restarts. I xan log on to xbox on the internet, just not the Microsoft Solitaire game. My error is 1470000 and the message is I cannot be logged on at this time. My husband is able to log on the same computer and
    lig on to Microsoft Solitaire. Since I am unable to log on, how would I run it as an administrator? Can you provide more info on the process? My husband thinks I got shut out because my accumulated score was so high. Is this a thing?
  5. ClassicGardener Win User

    Unable to log on to Microsoft Solitaire Games on Windows 10 since June 8.


    [​IMG]

    [​IMG]
    first
    pic is the initial error mrssage. When I click on Cancel, I see the second one. I had an account on Jun 7 but not on June 8?
  6. XBF Diego M Win User

    Unable to log on to Microsoft Solitaire Games on Windows 10 since June 8.

    Hi ClassicGardener,

    Thank you for posting on the Xbox forums, I'd be happy to help.

    • If you're having problems with the app try one of the following:
      • Make sure Windows has the latest update: Select the Start button, then select Settings > Update & Security > Windows Update > Check
        for Updates
        . If there is an available update, select Install now.
      • Make sure that your app works with Windows 10. For more info, see Your app doesn't work with Windows 10.
      • If you're having issues downloading or installing an app, try updating Microsoft Store: On the taskbar, select the Microsoft Store icon. In Microsoft Store, select
        See more > Downloads and updates >
        Get updates. If an update for Microsoft Store is available, it will start installing automatically.
      • If the app isn't working, try repairing and resetting the app: Select the
        Start button > Settings >
        Apps > Apps & features. Select the app that's not working, and then select Advanced options
        under the name of the app. On the page that opens with information about the app, select
        Repair. (Note: Some apps don't have this option.) If repairing the app doesn't fix the problem, select Reset. If the app still isn't working, try uninstalling and reinstalling
        the app to see if that fixes it.
      • Uninstall and reinstall the app: Select the Start
        button. In the list of apps, right-click the one that's not working, select
        Uninstall, and select Uninstall again to confirm. To reinstall the app, select the Microsoft Store icon on the taskbar. In Microsoft Store, select See
        more
        > My Library > Apps. Select the app you want to reinstall, and then select
        Install. If the app still isn't working, try running the troubleshooter for Microsoft Store apps.
      • Run troubleshooter for Microsoft Store apps: Select the
        Start button > Settings >
        Update & Security > Troubleshoot >
        Windows Store Apps.

    Try each step and let us know if you still can't sign in.
Thema:

Unable to log on to Microsoft Solitaire Games on Windows 10 since June 8.

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