Unable to order custom controller from XBOX Design Lab

Discus and support Unable to order custom controller from XBOX Design Lab in XBoX on Consoles to solve the problem; I have recently made a custom controller from the Xbox design lab. I am able to save the design, but when I do, the controller is labeled under... Discussion in 'XBoX on Consoles' started by SolarSir, Jul 31, 2016.

  1. SolarSir
    SolarSir Guest

    Unable to order custom controller from XBOX Design Lab


    I have recently made a custom controller from the Xbox design lab. I am able to save the design, but when I do, the controller is labeled under "Untitled Design", with the gamertag under that label says "by BoricSuperset81", my old gamertag given to me by
    default when I created my online Microsoft account. I've had it changed to since then, but upon using the lab several times, the old gamertag keeps showing up. I think it's for this reason that whenever I attempt to order the controller, I am redirected
    to an error page stating I was redirected too many times. To combat this, I've tried clearing the cookies of my device, as well as deleting any old emails associated with my account, but to no avail. Could there be a glitch that I triggered with my gamertag
    that won't allow me to purchase a custom controller?

    :)
     
    SolarSir, Jul 31, 2016
    #1
  2. Mallon425
    Mallon425 Guest
    XBox Design Labs Order #: 9883047478

    I ordered a custom controller from the Design Labs website on December 6th. The order was processed and it was delivered yesterday, but I still haven't received my 15,000 rewards points. Order #: 9883047478
     
    Mallon425, Jul 31, 2016
    #2
  3. Rewards credits not received

    I followed the link in Xbox rewards and ordered a custom controller from the design lab on Dec 2nd. My order shipped on the 6th and I still haven't received my rewards credits. What's the deal?
     
    Enric0 Palazz0, Jul 31, 2016
    #3
  4. Unable to order custom controller from XBOX Design Lab

    There could be a possible reason as to why this is happening. But as well the Design Lab wont be released until and as of September of 2016. So it might just be of the release date. If not maybe their might be connectivity issues with your device you are
    on.
     
    TFG x VATOBOY, Aug 1, 2016
    #4
  5. SolarSir
    SolarSir Guest
    Thanks for the reply. I've since then tried it on my laptop and then my smartphone, as well as different browsers ( Chrome & Firefox), but nothing seems to be working. Shipping of controllers pre-ordered before the end of this month happen next month, so
    I might have to wait til September to try again and wait for a couple of weeks.
     
    SolarSir, Aug 1, 2016
    #5
  6. Yeah you might need to wait until next month in order to get the controller. If you want to here is some faq's of the Design Lab.
    xboxdesignlab.xbox.com/.../faq
     
    TFG x VATOBOY, Aug 1, 2016
    #6
  7. ChiefJoboo
    ChiefJoboo Guest
    Gamertag changes may take up to 48 hours to apply across all systems.
     
    ChiefJoboo, Aug 1, 2016
    #7
  8. nomad3967
    nomad3967 Guest

    Unable to order custom controller from XBOX Design Lab

    I am unable to complete a purchase of custom controller as well. I get to end and it asks for email. It seems to verify but then I just have a blank screen. How do u order these custom controllers?
     
    nomad3967, Oct 31, 2018
    #8
  9. zmaster2XXX Win User

    Gaming gift ideas for Valentines

    custom controller from design lab.
  10. XBF Amber M Win User

    Shipping of Design Lab Controller

    Hi HiddenTiger21,

    Thanks for reaching out to us in the forums with this question. When it comes to the shipping of a Design Lab controller, it may take a bit longer than a standard controller shipment. This is due to the customized nature of each controller to the specifications
    made by the individual who ordered it. Once the order has been made and it is ready to ship, you'll receive an email containing tracking information. Here are a couple of great support articles that can help you out:

    Xbox Design Lab and Xbox Design Lab controller help

    Xbox Design Lab controller FAQ

    I hope that this helps out!
  11. J3RS3Y DEVIL Win User

    Xbox One Wireless Controller modification (old version)

  12. ArminatorX Win User

    Controller question

    Hi there

    i am wanting to customize my xbox controller on this

    website
    If by "this website" you mean the
    Xbox Design Lab
    then yes. The customized controllers you order via the Design Lab website are all wireless, and can be transformed for latency free wired gameplay by connecting them with a Micro USB cord to the console.
  13. nomad3967 Win User

    Unable to order custom controller from XBOX Design Lab

    I am unable to complete a purchase of custom controller as well. I get to end and it asks for email. It seems to verify but then I just have a blank screen. How do u order these custom controllers?
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Unable to order custom controller from XBOX Design Lab

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