Unable to play games, all games I've tried crash during or after launch

Hello there @JeisonColin, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. The crashing or freezing of a certain game/apps is generally related to the network which is why I will provide you with the official link to all the troubleshooting steps that can help sort this out for you. Before going through the troubleshooting steps mentioned on the link I was referring to, I would like you to go through the following steps to clear your Mac address and perform a quick power cycle:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

In case the issue still persists after the previous steps have been performed, here is the official link to all the troubleshooting steps that can help sort this out.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the troubleshooting steps mentioned on the previous link weren't helpful, I have another link for you that could help you take care of the situation! Here is another and a more narrow link related specifically to game crash, and game freeze related issues:

The link: Troubleshoot game issues on Xbox | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

I'm having the EXACT same problem.

I bought/downloaded Dance Central 2 Spotlight.

The first song after launch plays fine. The game crashes during the second song however! I've tried uninstalling/reinstalling the game, but that doesn't solve it.

My game crashed in the middle of a match and it won't launch and I've tried uninstalling then reinstalling it and it won work

Hello.

I have the same issue. My game crashes after launch. Have tried reinstalling.

Post update : i've try the two solutions proposed but .... It's not working.

I've empty my xbox cache and launch the game after restart, then it crashes as usually.

And i've try to go offline, uninstall data games and "saved clouds" from the console, then go online and install game, launch it and load the synchronised data, but it still crash too after some seconds played .....

I may ask microsoft support directly if that problem come from my account.

I will stay active for tell you if i found a solution.