unable to purchase from xbox market place

Discus and support unable to purchase from xbox market place in XBoX Games and Apps to solve the problem; when I try to purchase anything from the market place I receive the message " can't authorize the selected payment option". I have tried adding a new... Discussion in 'XBoX Games and Apps' started by DraconemLupus, Dec 31, 2013.

  1. unable to purchase from xbox market place


    when I try to purchase anything from the market place I receive the message " can't authorize the selected payment option". I have tried adding a new payment option as suggested but no luck. I have enough in my debit account. Any ideas anyone? Thanks in
    advance

    :)
     
    DraconemLupus, Dec 31, 2013
    #1
  2. leebee0772
    leebee0772 Guest
    Unable to download destiny expansion pack on 360

    Any help greatly appreciated, unable to download destiny dlc, no option on market place, go into game, click on purchase and xbox message saying no content available??
     
    leebee0772, Dec 31, 2013
    #2
  3. FutureDP
    FutureDP Guest
    Unable to purchase on Xbox Live Market place

    this happened to me, you should try buying via. online if that's not working, i always like to check when you go purchase Microsoft Points. just check it it's pretty easy ★★★★

    Hope this helped.
     
    FutureDP, Dec 31, 2013
    #3
  4. unable to purchase from xbox market place

    That could be due to a few reasons. Possible outstanding balance on the account, the payment option may be banned in the system, your financial institution may be blocking Microsoft from pulling from you account, its hard to pin point exactly what the issue
    could be. I would suggest getting in contact with Xbox support so they can take a look at what could be causing your problem. The phone number is 1-800-469-9269 for United States and Canada. Hope all works out for you.
     
    RiposaurusRex, Dec 31, 2013
    #4
  5. RiposaurusRex Win User

    unable to purchase from xbox market place

    That could be due to a few reasons. Possible outstanding balance on the account, the payment option may be banned in the system, your financial institution may be blocking Microsoft from pulling from you account, its hard to pin point exactly what the issue
    could be. I would suggest getting in contact with Xbox support so they can take a look at what could be causing your problem. The phone number is 1-800-469-9269 for United States and Canada. Hope all works out for you.
  6. StripperGrandpa Win User

    Unable to receive achievements?

    I'm also having this same issue. I recently purchased off the market place and from the start was unable to get any achievement points
  7. FutureDP Win User

    Unable to purchase on Xbox Live Market place

    this happened to me, you should try buying via. online if that's not working, i always like to check when you go purchase Microsoft Points. just check it it's pretty easy ★★★★

    Hope this helped.
  8. MisterFizzle Win User

    Problem Purchasing something from the market place

    Hey there Kiaoku,

    Sorry to hear you're having issues purchasing your DLC.

    What error message are you getting with that code and are you 100% sure that is the exact code you're seeing?

    • You're right, I'm not finding anything on that code and I can't even find anyone else who has mentioned having it in the past.
    • Are you able to download other things from the marketplace like demos or trial arcade games?

    Please let us know and we'll work from there. You may end up needing to contact
    Phone Support
    for further assistance as this may be a billing issue.
  9. Mister Maka Win User

    Problem Purchasing something from the market place

    Sorry to hear about the code redemption trouble coxieragnar.

    Because this thread is a bit older please create a new thread with all information for the issue you're having. Thanks a lot!
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