Unable to purchase Game Pass Ultimate.

Discus and support Unable to purchase Game Pass Ultimate. in XBoX Sales and Promo to solve the problem; So I've been trying to purchase game pass ultimate for about a couple of days now. Everytime I try to purchase the subscription an error occurs and the... Discussion in 'XBoX Sales and Promo' started by MikePerez_859, Sep 13, 2019.

  1. Unable to purchase Game Pass Ultimate.


    So I've been trying to purchase game pass ultimate for about a couple of days now. Everytime I try to purchase the subscription an error occurs and the purchase fails. The error that I encounter always says "a problem happened on our end". I contacted
    Microsoft support but i have yet recieve an email from them again since our initial talk a couple of days ago. Has this problem occurred to anyone else and is there a way around it?

    :)
     
    MikePerez_859, Sep 13, 2019
    #1
  2. XBF Erick C Win User

    Ultimate game pass prompts for subscription when I try to download games.

    Hey there KrisCampbell24,

    Yes that is correct, you will have to be signed into the account that owns the Game Pass Ultimate subscription so that you can take advantage of the game pass games. You are unable to take advantage of a subscription that was purchased on a different account.

    I hope this helps.
  3. Exodus Scalpel Win User

    Unable to purchase Game Pass Ultimate.

    Did you try to directly buy it from the xbox website?
  4. XBF Steven R Win User

    Unable to purchase Game Pass Ultimate.

    Hey there
    Kevins Nuñez








    I’m sorry to hear about any issues you may be having. If you haven’t already, please go ahead and make a new thread detailing your issue and any troubleshooting steps (if any) you’ve tried so far. That way we can tailor our support specifically
    to you!
  5. Kevins Nuñez Win User

    Unable to purchase Game Pass Ultimate.

    And i just check my bank account again, the microsoft store took twice the same charge.
  6. Kevins Nuñez Win User

    Unable to purchase Game Pass Ultimate.

    Hello, i bought the game pass ultimate today 11/09/2019 and one error ocurred and the funds were took from my bank account and not give me the Game Pass
Thema:

Unable to purchase Game Pass Ultimate.

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