Unable to purchase Game Pass Ultimate.

Discus and support Unable to purchase Game Pass Ultimate. in XBoX Sales and Promo to solve the problem; So I've been trying to purchase game pass ultimate for about a couple of days now. Everytime I try to purchase the subscription an error occurs and the... Discussion in 'XBoX Sales and Promo' started by MikePerez_859, Sep 13, 2019.

  1. Unable to purchase Game Pass Ultimate.


    So I've been trying to purchase game pass ultimate for about a couple of days now. Everytime I try to purchase the subscription an error occurs and the purchase fails. The error that I encounter always says "a problem happened on our end". I contacted
    Microsoft support but i have yet recieve an email from them again since our initial talk a couple of days ago. Has this problem occurred to anyone else and is there a way around it?

    :)
     
    MikePerez_859, Sep 13, 2019
    #1
  2. spagger Win User

    Xbox Game Pass Ultimate

    Unfortunately I'm unable to purchase 35 months right now, haha. But I should be good to go if I upgrade right now? I'll keep game pass ultimate for 12 months with the one purchase?
  3. XBF Erick C Win User

    Ultimate game pass prompts for subscription when I try to download games.

    Hey there KrisCampbell24,

    Yes that is correct, you will have to be signed into the account that owns the Game Pass Ultimate subscription so that you can take advantage of the game pass games. You are unable to take advantage of a subscription that was purchased on a different account.

    I hope this helps.
  4. XBF Leo G Win User

    my son to upgrade ultimate game pass- I cancelled it and now xbox live wont work

    Hello dannyheaton,

    Thank you for posting on the Xbox forums. We understand that you canceled Xbox Game Pass Ultimate and now your son is unable to use Xbox Live Gold.

    Xbox Game Pass Ultimate
    is three different subscriptions in one. It includes Xbox Live Gold, Xbox Game Pass and Xbox Game Pass for PC. If you cancel Xbox Game Pass Ultimate, you lose access to all three of these subscriptions. That is why your son is unable
    to use Xbox Live Gold features.

    Generally, users will upgrade their Xbox Live Gold subscription to Xbox Game Pass Ultimate. This will convert your Xbox Live Gold time to Xbox Game Pass Ultimate time. If you cancel Xbox Game Pass Ultimate after upgrading, you must

    purchase an Xbox Live Gold subscription
    in order to continue using online features for your console. We hope this information helps
    dannyheaton!
  5. Smwutches Win User

    Gold, to Gamepass, back to gold, no refund?

    Did you purchase Game Pass or Game Pass Ultimate? If it was Game Pass Ultimate, the remaining gold you had would have been cancelled and converted to Ultimate since Ultimate includes gold (so you would have had the remaining 12 months plus the amount of
    Ultimate you purchased). So cancelling Ultimate would have cancelled everything.
  6. o0 1C3 0o-4D32EE76-2 Win User

    Unable to purchase Game Pass Ultimate.

    So I've been trying to purchase game pass ultimate for about a couple of days now. Everytime I try to purchase the subscription an error occurs and the purchase fails. The error that I encounter always says "a problem happened on our end". I contacted
    Microsoft support but i have yet recieve an email from them again since our initial talk a couple of days ago. Has this problem occurred to anyone else and is there a way around it?
    I've had problems with gamepass. I was charged for ultimate on my partners credit card but status is still pending, despite the money being confirmed as taken by MS. I then purchased a £15 gift card and purchased ultimate via the dashboard, again I was charged
    but account not updated. Have phoned MS several times and was told to wait 72 hours for escalation team to get in touch. Its now past the 7 hrs and I've still not heard back. Thank god for home sharing gold as all subs are suspended on my account.

    Update: Just phoned support as haven't heard from them, was told "Just give it a few more days". Asked if I could speak to someone from the escalation team, was put on hold for 5/10 mins and they disconnected the call. Thanks MS
Thema:

Unable to purchase Game Pass Ultimate.

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