Unable to re-download previously purchased games to Xbox 360

Discus and support Unable to re-download previously purchased games to Xbox 360 in XBoX Games and Apps to solve the problem; When I select a game from download history, the download page opens but then closes immediately. The same happens if I select from the marketplace. I... Discussion in 'XBoX Games and Apps' started by TYGER FLYER, Dec 15, 2015.

  1. TYGER FLYER
    TYGER FLYER Guest

    Unable to re-download previously purchased games to Xbox 360


    When I select a game from download history, the download page opens but then closes immediately. The same happens if I select from the marketplace.

    I also have an Xbox One and am wondering if the new backward compatibility function has something to do with this problem. I believe it started when the latest update rolled out.

    :)
     
    TYGER FLYER, Dec 15, 2015
    #1
  2. Kriminal64
    Kriminal64 Guest
    Unable to download previously purchased 360 game

    Everything is in the US; console, account and location. I purchased this while I was in the UK, but I've moved everything over now. So I take it that seeing as it was purchased from the UK marketplace, even though the game is available over here in the US,
    I bought the EU version?

    Well that's annoying. I didn't realize they were separate.
     
    Kriminal64, Dec 15, 2015
    #2
  3. davemcfly85
    davemcfly85 Guest
    Unable to download previously purchased 360 game

    in order to download anything even stuff from your download history all your stuff has to match (region of account, region of console, and physical region) if not then anything region locked will not be able to be downloaded sorry.
     
    davemcfly85, Dec 15, 2015
    #3
  4. WPAK
    WPAK Guest

    Unable to re-download previously purchased games to Xbox 360

    Hi there,

    is this only happening on the 360 console or also when on xbox.com download history page?

    See this link on how to view it via xbox.com:
    support.xbox.com/.../view-download-history


    I don't think it has to do something with the backward compatibility, have you tried clearing the cache of the 360 console? To see if that makes any difference?

    Let us know the results
     
  5. TYGER FLYER
    TYGER FLYER Guest
    When I try to re-download via xbox.com, it says the game will be sent to the console but it never shows up.

    Tried clearing cache but no change.
     
    TYGER FLYER, Dec 15, 2015
    #5
  6. onyxishere
    onyxishere Guest
    Have you changed consoles since you last purchased the game? If so then you would need to do a license transfer and download a game to the console via the download history (Settings>Accounts>Download History) to make it the main console.

    support.xbox.com/.../download-content
     
    onyxishere, Dec 15, 2015
    #6
  7. TYGER FLYER
    TYGER FLYER Guest
    Transferred licenses. Restarted. Tried adding to queue on xbox.com. Says it was added but did not show up. Tried on console download history. Download page pops up momentarily but then disappears. No change.
     
    TYGER FLYER, Dec 15, 2015
    #7
  8. WPAK
    WPAK Guest

    Unable to re-download previously purchased games to Xbox 360

    Not sure if it helps, but it's worth the shot. You will need to know both the email address and password (security settings) for the Xbox Live Account.

    Please follow the following steps:

    1. Delete your profile from the console, be sure to delete only the profile, to do so check this link:

    support.xbox.com/.../profile-move-delete


    2. Clear the console cache, see this link for the how to:
    support.xbox.com/.../clear-system-cache


    3. Turn the console off.

    4. Turn the console on.

    5. Clear the console cache one more time

    6. Redownload your profile.(See the same link as 1.)
     
    WPAK, Nov 1, 2018
    #8
  9. WPAK Win User

    Unable to re-download previously purchased games to Xbox 360

    Not sure if it helps, but it's worth the shot. You will need to know both the email address and password (security settings) for the Xbox Live Account.

    Please follow the following steps:

    1. Delete your profile from the console, be sure to delete only the profile, to do so check this link:

    support.xbox.com/.../profile-move-delete


    2. Clear the console cache, see this link for the how to:
    support.xbox.com/.../clear-system-cache


    3. Turn the console off.

    4. Turn the console on.

    5. Clear the console cache one more time

    6. Redownload your profile.(See the same link as 1.)
  10. onyxishere Win User

    Unable to re-download previously purchased games to Xbox 360

    Have you changed consoles since you last purchased the game? If so then you would need to do a license transfer and download a game to the console via the download history (Settings>Accounts>Download History) to make it the main console.

    support.xbox.com/.../download-content
  11. WPAK Win User

    Unable to re-download previously purchased games to Xbox 360

    Hi there,

    is this only happening on the 360 console or also when on xbox.com download history page?

    See this link on how to view it via xbox.com:
    support.xbox.com/.../view-download-history


    I don't think it has to do something with the backward compatibility, have you tried clearing the cache of the 360 console? To see if that makes any difference?

    Let us know the results
  12. TYGER FLYER Win User

    Unable to re-download previously purchased games to Xbox 360

    Transferred licenses. Restarted. Tried adding to queue on xbox.com. Says it was added but did not show up. Tried on console download history. Download page pops up momentarily but then disappears. No change.
  13. TYGER FLYER Win User

    Unable to re-download previously purchased games to Xbox 360

    When I try to re-download via xbox.com, it says the game will be sent to the console but it never shows up.

    Tried clearing cache but no change.
Thema:

Unable to re-download previously purchased games to Xbox 360

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