Unable to Sign In - Details Within

Discus and support Unable to Sign In - Details Within in XBoX on Consoles to solve the problem; I am currently experiencing difficulty signing into X-Box Live on my 360. I recently created a new account (the one I am signed in under here.) I had... Discussion in 'XBoX on Consoles' started by EBenyo611, May 1, 2014.

  1. EBenyo611
    EBenyo611 Guest

    Unable to Sign In - Details Within


    I am currently experiencing difficulty signing into X-Box Live on my 360.

    I recently created a new account (the one I am signed in under here.) I had an older account, but had not used in quite some time and no longer recall the password. Furthering the issue with that account is that the email address no longer exists.

    And before I begin, there is no connectivity issue with the internet. The device is connected to WiFi and it passed the connection test without issue.

    So my current account is set up with email, password, profile info, and even billing information. I filled it all in online here. I wish to sign in to XBox Live to purchase some DLC content for a game I'm playing.

    1.) I turn on the device and choose my current profile (.) No issue yet.

    2.) I hit "X" for "Game Details" on the game I'm currently playing. I scroll over to "Extras." I move to the DLC I wish to purchase and select it. Now I'm on the purchase screen, and I select "Purchase."

    3.) Now here is the problem. It says "You need an Xbox Live account to continue" and gives the options of "Sign Up, Sign In, No Thanks." I move to Sign In and select it. Here it takes me to the Profile selection page I already went through when I first powered
    on the console. It clearly says "Signed In" above my current profile. I can try to select it again, but it only gives me the options of "Sign Out" and "Close."

    I am extremely frustrated at the situation and am looking for any assistance that can be provided. It will be greatly appreciated.

    :)
     
    EBenyo611, May 1, 2014
    #1
  2. child account on xbox live

    We were unable to sign you in

    Your account is missing a full name or date of birth. Visit account.live.com to update the required information, then try again.

    Is the message i keep getting, but my details are correct. Very frustrating!
     
    KatKrazyKitty, May 1, 2014
    #2
  3. Xbox Live Not Running for Backwards Compatible Games

    if its saying that you are unable to sign in/connect to xbox live try these steps as when this happened to me it managed to get it working again

    - Close any back compat games that are running.

    - Navigate to 'All settings' within the Xbox One guide.

    - Within the 'System' settings, select Storage.

    - Select Clear local Xbox 360 storage.

    Hopefully this helps!
     
    ENZ-F634E0AE-97DD-4D1B-B983-640DD7649726, May 1, 2014
    #3
  4. Unable to Sign In - Details Within

    DELETE/REDOWNLOAD PROFILE

    1.Go to Settings, and then select System.

    2.Select Storage.

    3.Select All Devices.

    4.Select Gamer Profiles.

    5.Select the gamertag that you want to delete.

    6.Select Delete.

    7.Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.

    8.Then, restart your console.

    9.Press the Xbox Guide button on your controller (large X button in the center of your controller).

    10.Select Download Profile.

    11.Enter the Microsoft account associated with your Xbox LIVE gamertag.

    12.Now, enter your Microsoft account password.

    13.Select the storage device for your profile (for example, Hard Drive).
     
    GrumblingWings2, May 2, 2014
    #4
  5. GrumblingWings2 Win User

    Unable to Sign In - Details Within

    DELETE/REDOWNLOAD PROFILE

    1.Go to Settings, and then select System.

    2.Select Storage.

    3.Select All Devices.

    4.Select Gamer Profiles.

    5.Select the gamertag that you want to delete.

    6.Select Delete.

    7.Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.

    8.Then, restart your console.

    9.Press the Xbox Guide button on your controller (large X button in the center of your controller).

    10.Select Download Profile.

    11.Enter the Microsoft account associated with your Xbox LIVE gamertag.

    12.Now, enter your Microsoft account password.

    13.Select the storage device for your profile (for example, Hard Drive).
  6. Misses Quinzel Win User

    can't sign in

    Hey there, ValidBridge4958! I'm very sorry to see you were unable to sign in! This thread is over a year old. If you are still unable to sign in, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way
    our community can get you the individual support that works best on the forums! :)
  7. Misses Quinzel Win User

    Cant sign in error

    Hey there, ThatXylophone42! I'm very sorry to see that you were unable to sign in! This thread is over a year old. If you are still unable to sign in, please post up a new thread detailing what you're running into and troubleshooting you've completed. This
    way our community can get you the individual support that works best on the forums. :)
  8. Misses Quinzel Win User

    No longer saving password

    Hey there, USCGShark98! I'm very sorry to see that you were unable to sign in automatically! This thread is a bit old. If you are still unable to sign in, please post up a new thread detailing what you're running into and troubleshooting you've completed.
    This way our community can get you the individual support that works best on the forums. :)
  9. Misses Quinzel Win User

    800705B4

    Hey, guys! I'm very sorry to see that you were unable to sign in! This thread is over a year old. If you are still unable to sign in, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community
    can get you the individual support that works best on the forums. :D
Thema:

Unable to Sign In - Details Within

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