Unable to subscribe to xbox game pass ultimate

Discus and support Unable to subscribe to xbox game pass ultimate in XBoX Sales and Promo to solve the problem; Hello guys, i'm willing to subscribe to the xbox game pass ultimate as i play a lot in xbox and pc windows 10. I still have 36 months of subscription... Discussion in 'XBoX Sales and Promo' started by Jessy Delhaye, Jun 13, 2019.

  1. Unable to subscribe to xbox game pass ultimate


    Hello guys, i'm willing to subscribe to the xbox game pass ultimate as i play a lot in xbox and pc windows 10.

    I still have 36 months of subscription to xbox live gold, and i heard that they will convert into 36 months of xbox game pass ultimate.

    But when i want to buy 1 month of xbox game pass ultimate for 1$, it said

    "You have reached the limit of the possibilities of extension of a subscription. Depending on the product, it can be 2 to 5 years."

    Do any of you get the same error ? What can i do to fix it ?

    Thanks !

    :)
     
    Jessy Delhaye, Jun 13, 2019
    #1
  2. XBF Erick C Win User

    Unable to subscribe to xbox game pass ultimate

    Hey there Jessy,

    Sorry to hear you are running into this problem when attempting to upgrade to the new Xbox Game Pass Ultimate subscription. I would advise that you reach out to
    Xbox Customer Support directly by requesting a callback or chatting with an agent so that they can take a look at your account and provide more information.

    I hope this helps.
  3. StuartATrueRed Win User

    Can convert Xbox game pass (xbox) to game pass (pc)

    No, you cannot change your subscription to Xbox Game Pass for PC, your best bet is wait until your Xbox Game Pass expires or subscribe to Xbox Game pass Ultimate, and get it all in one subscription.
  4. matthewiag Win User

    Xbox Live Gold And Game Pass Ultimate

    Hello Capitain Gonzo

    To go back to Xbox Live Gold or Game Pass Only you would need to Cancel Auto Renewal on Ultimate Game Pass let it Expire and then Re-Subscribe to Xbox Live Gold or Game Pass.
  5. XBF Erick C Win User

    Game Pass Ultimate

    Hey there JoshP3,

    Thank you for reaching out to us on the forums, although we have had similar questions in regards to the new Xbox Game Pass Ultimate subscription we are always happy to help as this is new territory for all of us.

    " 'What happens to my prepaid months of Xbox Live Gold and/or Xbox Game Pass when I sign up for Xbox Game Pass Ultimate'

    When you subscribe to Xbox Game Pass Ultimate, we'll apply any prepaid time you have on Xbox Live Gold and/or Xbox Game Pass toward the Xbox Game Pass Ultimate plan, up to a maximum of 36 months. Prepaid time conversion rates are subject to change."

    You can find more information for the new Xbox Game Pass Ultimate subscription by clicking on the link below.

    Xbox Game Pass Ultimate FAQ

    I hope this helps.
  6. Smwutches Win User

    What happens to my xbox live gold account AFTER the Game Pass Ultimate expires?

    Gold, Game Pass for consoles, and Game Pass for PC will all still be available as separate subscriptions. So if you do not renew the Ultimate Game Pass, you can still just purchase a gold subscription on its own. The conversion is only while you are subscribe
    to the Ultimate Game Pass.
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Unable to subscribe to xbox game pass ultimate

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