Unauthorised purchase ( V-bucks)

Discus and support Unauthorised purchase ( V-bucks) in XBoX Games and Apps to solve the problem; Hi, I need your help... my son bought v-bucks without my authorisation 2 days ago. He made a 25 purchase in 1 morning and 1 more yesterday. Totally 26... Discussion in 'XBoX Games and Apps' started by Niko26loz, Feb 24, 2020.

  1. Niko26loz
    Niko26loz Guest

    Unauthorised purchase ( V-bucks)


    Hi, I need your help... my son bought v-bucks without my authorisation 2 days ago. He made a 25 purchase in 1 morning and 1 more yesterday. Totally 26 times which £238.73. I discover this yesterday when I was going for food shopping and checked mobile
    banking and saw no founds are available on my acc. I phone up to Microsoft straightaway and explain to them, they send me a email with refund request form, I fill it up and send it. I received confirmation of this which says that I should get and update in
    72hours. I am wondering that is there a chance I get this money back or I should not have a hope? Support team told me on the phone that because purchase is made by minor I will get refund but I read articles that v-buck purchases are not refundable . I am
    really worried , I’ve left with no money at all. Plus I am upset because I had a “Needs adult approval to buy things” and “Email me when my child gets stuff” on, but I did not get notification to approve what he was buying. Pls any idea, pls help ....

    :)
     
    Niko26loz, Feb 24, 2020
    #1
  2. DanielCincotta Win User

    Charged for V-Bucks in fortnite but I didn’t buy and didn’t get the game currency

    Hi I have unauthorised fortnite v buck purchases on my x-box account
  3. Chargersbride Win User

    Unauthorised purchase ( V-bucks)

    That's great news, now put in steps so it will never happen again
  4. Niko26loz Win User

    Unauthorised purchase ( V-bucks)

    No this was our first time. Even is not long time my son has x box, it was this Christmas present for him, so is just 2 months. Yes I’ve removed my card already and in future I only will use pre paid cards, never put my details in there. Never ever !!!!!!!!
    And good news is that I have just received a email from Microsoft that they refund all this money back to my acc and I should received in 3-5 working days depending on bank. At least they accept my refund request is ok to wait even 5 days. I am over the moon
    💃
  5. Niko26loz Win User

    Unauthorised purchase ( V-bucks)

    Tnx for your reply, thing is I had everything set it up correctly, child acc and parent acc, restrictions to buy staff with only my approval but somehow it did not worked. Even today support team checked that everything was correctly, so in this case they
    just removed my bank card to prevent this happen again. Now I am really worried about money which I have lost for what???????? Some stupid V-buck 😡😡😡
  6. Koods Win User

    V buck unauthorised purchase

    The card does not need to be stored for Xbox Live for the most part as it's available in many places as pre-paid codes, I note your use of £ which leads me to believe you're in the UK, where they're available in many retailers. (For future reference Wilko,
    Asda, Tesco, Sainsburys, Game, Argos, HMV all stock the prepaid options!)

    They're refusing a refund because while you didn't authorise the spend, you also didn't utilise due care & attention with it's usage. Your son bought (and presumably used!) the V-Bucks, that's why they haven't been refunded, there was no error there, merely
    a child doing what children will do. No high and mighty here, I've been the person who got an earful because Xbox Live autorenewed on my parent's card years ago. The lesson to learn is to remove your card from the system so that doesn't happen again.
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Unauthorised purchase ( V-bucks)

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