Unauthorized charges

Discus and support Unauthorized charges in XBoX Sales and Promo to solve the problem; I was charged $18.99 despite making no purchases or having any active subscriptions and cant connect to the support chat as it just times out. Does... Discussion in 'XBoX Sales and Promo' started by MicrosoftSteals, Dec 4, 2019.

  1. Unauthorized charges


    I was charged $18.99 despite making no purchases or having any active subscriptions and cant connect to the support chat as it just times out. Does Microsoft have an email I can contact? I shouldn't have to waste my own money making a phone call to sort
    out a charge I never authorized.

    :)
     
    MicrosoftSteals, Dec 4, 2019
    #1
  2. onyxishere Win User

    Unauthorized Charges

    Sorry to hear that you've been having billing issues. However, this is a very old thread. If you can create a brand new one detailing your issue that would be appreciated.

    However, if your problem does have to do with billing there is nothing that anyone here will be able to do to help you as only phone support can deal with billing issues.

    Thank you.
  3. MicrosoftSteals Win User

    Unauthorized charges

    Got through the chat by turning off my network ad blocker and sorted it out with Microsoft.

    Not sure if it was a glitch or what but they were still charging me for a subscription I cancelled last month even though it clearly said I cancelled it.

    At least its back in order now but still very disappointed that a company as big as Microsoft can make cancelling a trial so difficult.
  4. Nugs of Karma Win User

    Unauthorized Charges

    Call Xbox Customer Support IMMEDIATELY, tell them you have had Unauthorized access on your account. they will know what to do. Do it now! 18004MYXBOX
  5. WPAK Win User

    Unauthorized Charges

    Hi there,

    I have to advise on contacting Xbox Support again, since they are the only ones to be able to investigate this and give an answer to your question.

    To contact Xbox Support use for the phone number:
    support.xbox.com/contact-us
  6. SoulWitness Win User

    Unauthorized charges

    yes, we had 8 charges for vbucks daily when no one was even home. Microsoft insisted my son made them. We do not have vbucks in our account--just charges for them. I'm having to fight this using the bank.
Thema:

Unauthorized charges

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