Unauthorized use of my debit card

Discus and support Unauthorized use of my debit card in XBoX Sales and Promo to solve the problem; I make all my game purchases and gold payments with gift cards and gold cards bought from the store. Somehow microsoft charged a new debit card that I... Discussion in 'XBoX Sales and Promo' started by WolfBorn1, Sep 2, 2019.

  1. WolfBorn1
    WolfBorn1 Guest

    Unauthorized use of my debit card


    I make all my game purchases and gold payments with gift cards and gold cards bought from the store. Somehow microsoft charged a new debit card that I just had issued, without me ever putting the information into xbox. Its currently been sent to the fraud
    investigation department of the bank. With the bank claiming.. Take the purchase up with the merchant. So here I am. I want my gold charge reversed on the debit card you guys defrauded. Because I have a 1 month card right here ive been waiting to use.

    :)
     
    WolfBorn1, Sep 2, 2019
    #1
  2. Njal the Blue Win User

    Unauthorized use of my debit card

    This is a community forum. We can not deal with account or billing.

    You would need to go via HTTPS://support.xbox.com/en-US/contact-us

    At the virtual agent select "see other options" select a topic, then select"show contact options" and request a callback
  3. playgirlkayls Win User

    Unauthorized charges on my debit card

    As mentioned by fellow ambassadors, you would need to speak with xbox support as we are unable to deal with anything financial. I hope this gets resolved as soon as.
  4. JakeODX Win User

    Unauthorized charges on my debit card

    Hello Aaron,

    Please contact Xbox Support and request a refund
    here
    .

    Thanks,
  5. maxen Win User

    Unauthorized payments on my debit card!

    Hi there,

    For unathorised purchases definitely get in touch Phone Support immediately:

    support.xbox.com/contact-us

    They should be able to do something about the charges and also help you set up an Unauthorised Access Claim.

    As for your account, this page has some good information to follow on making it more secure for the future:

    www.xbox.com/.../What-To-Do
  6. Christyna64 Win User

    Unauthorized charges on my debit card

Thema:

Unauthorized use of my debit card

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