Unauthorized use of my debit card

Discus and support Unauthorized use of my debit card in XBoX Sales and Promo to solve the problem; I make all my game purchases and gold payments with gift cards and gold cards bought from the store. Somehow microsoft charged a new debit card that I... Discussion in 'XBoX Sales and Promo' started by WolfBorn1, Sep 2, 2019.

  1. WolfBorn1
    WolfBorn1 Guest

    Unauthorized use of my debit card


    I make all my game purchases and gold payments with gift cards and gold cards bought from the store. Somehow microsoft charged a new debit card that I just had issued, without me ever putting the information into xbox. Its currently been sent to the fraud
    investigation department of the bank. With the bank claiming.. Take the purchase up with the merchant. So here I am. I want my gold charge reversed on the debit card you guys defrauded. Because I have a 1 month card right here ive been waiting to use.

    :)
     
    WolfBorn1, Sep 2, 2019
    #1
  2. Njal the Blue Win User

    Unauthorized use of my debit card

    This is a community forum. We can not deal with account or billing.

    You would need to go via HTTPS://support.xbox.com/en-US/contact-us

    At the virtual agent select "see other options" select a topic, then select"show contact options" and request a callback
  3. maxen Win User

    Unauthorized payments on my debit card!

    Hi there,

    For unathorised purchases definitely get in touch Phone Support immediately:

    support.xbox.com/contact-us

    They should be able to do something about the charges and also help you set up an Unauthorised Access Claim.

    As for your account, this page has some good information to follow on making it more secure for the future:

    www.xbox.com/.../What-To-Do
  4. ThePurplMonster Win User

    xbox live gold

    Do you not trust Microsoft? They have my credit and debit card info, and my PayPal info. There are absolutely NO unauthorized purchases made. I've had them on there for about a year now. No problems whatsoever.
  5. Zeeshan Mhaskar Win User

    Indian Debit card/CC works on Xbox Live?

    Indian credit cards do work in India ..

    But debit cards don't

    My friends are using their cc , but I am unable to add debit card

    Although debit card does work in Windows Store and Windows Phone Store because they use commerce.microsoft.com as their billing system while Xbox Live has a different billing system
  6. JackPlunkett98 Win User

    Promotion not recieved

    I used my debit card to purchase it
Thema:

Unauthorized use of my debit card

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