Unexpected Charges to my Bank Account

Discus and support Unexpected Charges to my Bank Account in XBoX on Mobile to solve the problem; Hello all. So I just realized that I have been getting unexpected charges on my bank account from Xbox Live for about 4 months now. I have not made... Discussion in 'XBoX on Mobile' started by Benjamin Joseph Kriebel, Feb 9, 2019.

  1. Unexpected Charges to my Bank Account


    Hello all.

    So I just realized that I have been getting unexpected charges on my bank account from Xbox Live for about 4 months now. I have not made an Xbox Live Gold account at any point in recent memory, and I have no earthly idea what this charge could be coming
    from. I'm pretty sure I've never even gone out of my way to make a Microsoft Account. The only way I'm posting this here is because my school provides students with Office 365 accounts.

    Basically, how can I contact customer support to get this dealt with? I need this subscription canceled, but I have no idea what account it is coming from, so I have no idea how to cancel it. I really have no idea what to do here. Any advice?

    Thanks!

    :)
     
    Benjamin Joseph Kriebel, Feb 9, 2019
    #1
  2. usmsFBI2015 Win User

    Unexpected Charges to my Bank Account

    My suggestion, if all else fails, would be to contact Microsoft Accounts and Billing, they can also look at your accounts to find the charges.
  3. steeledwand7664 Win User

    Unexpected Charges to my Bank Account

    The only thing that xbox support will be able to do is look up any account that has your credit/debit card on it and remove the card from the account.

    They can be reached by going to support.xbox.com/contact-us

    As far as the charges go you would have to dispute those with your financial institution as fraud charges.
  4. JhonSnow777 Win User

    Unexpected Charges to my Bank Account

    Hello: Xbox live servers are having some issues related to Purchase and Content Usage, you can check the status here:



    https://support.xbox.com/en-US/xbox-live-status



    Please be patient, as long as the problem is solved. Thank you very much
  5. AlpineStar60 Win User

    Unexpected charge to my credit card

    I'll speak to the bank tomorrow, but this is the only unexpected item on my statement. I would have expected MS to be able to check against card number charged rather than just what my account shows.
  6. PR1NCE DARKNESS Win User

    Will i get a bank charge in my bank account

    [quote user="iPuZaaH xD"]To avoid an interruption of your services or to reactivate suspended service(s), please provide a valid credit card and a current expiration date. If payment is due for other Microsoft services purchased with the above card,
    those services may also be affected.[/quote]

    The best thing to do is contact support and speak with a billing agent, they will be able to access your account and replace the card or Remove it for you. After that, you will be able to access everything on your own. You can call 1-800-4my-xbox or
    reach out to them by visiting this page here. Click here
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Unexpected Charges to my Bank Account

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