Unknown gamertag listed in Xbox family

Discus and support Unknown gamertag listed in Xbox family in XBoX on Consoles to solve the problem; Hello! We have a mysterious gamertag appearing in our Xbox family. When I hover over the gamerpic (which is just the generic gamerpic image) I get the... Discussion in 'XBoX on Consoles' started by ShawnHannan1, Feb 23, 2021 at 3:42 AM.

  1. ShawnHannan1
    ShawnHannan1 Guest

    Unknown gamertag listed in Xbox family


    Hello!

    We have a mysterious gamertag appearing in our Xbox family. When I hover over the gamerpic (which is just the generic gamerpic image) I get the "you can't do anything" cursor--the circle with a slash through it. I've checked my Microsoft account family, and there are no unknown family members listed there, so it's just the "Xbox family" that's the concern. How do I delete this gamertag/user?

    Thanks,

    Shawn Hannan

    :)
     
    ShawnHannan1, Feb 23, 2021 at 3:42 AM
    #1
  2. XBF Mohammed C Win User

    Unknown gamertag listed in Xbox family

    Hello ShawnHannan1, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support!

    Here are the steps to take to be able to remove the unknown member:

    1. Sign in with the appropriate account on the console.
    2. Press the Xbox button  to open the guide.
    3. Select Profile & system > Settings > Account.
    4. Select Family settings > Manage family members.
    5. If prompted, validate that you have the authority to make this change by entering your password or passkey
    6. Select the account you want to remove from the family.
    7. Select Remove <Name> from family, where <Name> is the person’s name that you want to remove.
    8. Select Remove from family to confirm that you want to remove the family member.
    I wish you a lovely day, and I hope this helps you out!

    Kind Regards

    Stay safe, and happy gaming!
  3. Randy007-1F006085-E8 Win User

    Unable to Play the Original XBOX game "Fantastic 4" in XBOX 360

    Fantastic Four is mentioned there. I have NTSC (North America). So it should play based on the list, but its not playing

    Title

    PAL (EU, AU, NZ)

    NTSC (JP)

    NTSC (NA)

    Widescreen

    Glitches/Notes

    50Hz

    60Hz

    Family Guy Video Game!

    Yes

    Yes

    No

    Yes

    Unknown

    Fantastic Four

    Yes

    No

    Unknown

    Yes

    Unknown
  4. ВячеславСу Win User

    Child accounts don't appear in Xbox privacy settings

    A similar problem.

    In addition, at the entrance to the "Privacy and security on the Internet" in the settings Xbox app, I do not see the list of available child accounts account. But there is present an unknown account, from which I can not do anything.

    Settings for the family accounts are made.
  5. Liquatic Win User

    Live family plan

    Just note: If you use the above link that Xbox Dude posted, you won't be able to add current gamertags to the family, it will only create new ones. In order to bring current gamertags into the family, you will need to recover them all to the same console
    as the primary member (the account that purchased the family pack) and then sign into the primary account and go into Family Center, then Add Family Member. Here you'll see the list of gamertags currently on the console, and you can select each on to add
    them in. You'll need their Windows Live ID and Password to both download their profiles to your console (if not already there), and to add them into the family.
  6. BigKitten190538 Win User

    Case review update, (it's been 3 days)

    Xbox changed my gamertag for unknown reasons. "ZforZakariah" is the name in question.
Thema:

Unknown gamertag listed in Xbox family

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