Unknown payment through creditcard

Discus and support Unknown payment through creditcard in XBoX Games and Apps to solve the problem; Hello, Today I noticed that on 12/12/2014 there has been a payment going from my creditcard to XBOX LIVE, I have no idea what it can be. Is it... Discussion in 'XBoX Games and Apps' started by StatQuo153, Dec 28, 2014.

  1. StatQuo153
    StatQuo153 Guest

    Unknown payment through creditcard


    Hello,

    Today I noticed that on 12/12/2014 there has been a payment going from my creditcard to XBOX LIVE, I have no idea what it can be. Is it possible that someone can check this and e-mail me what I paid (I really didn't buy anything ;s).

    Thanks in advance

    PS: Isn't it possible that I can e-mail to XBOX instead of posting this on a public forum?

    Regards

    :)
     
    StatQuo153, Dec 28, 2014
    #1
  2. ngocphi
    ngocphi Guest
    Can't remove credit card from my account.

    yep update your creditcard info then you can remove the old card

    a creditcard cannot be removed while on an active membership

    if you are suspended for payment option you must update the payment method
     
    ngocphi, Dec 28, 2014
    #2
  3. Xinjecti0n
    Xinjecti0n Guest
    CANNOT CANCEL AUTO RENEWAL via BROWSER

    Normally the bank transfers your auto-renewal debits from an expired creditcard to the new creditcard, its normal.

    Just call the bank and cancel the payments then, if you cannot verify your the owner through the phone support.

    The phone support can turn off your auto-renewal if you can pass the security steps.
     
    Xinjecti0n, Dec 28, 2014
    #3
  4. onyxishere
    onyxishere Guest

    Unknown payment through creditcard

    Sorry to hear it. There are two options available to you here.

    1. Log in at commerce.microsoft.com with all gamertags that you have on the console. This is your billing website and shows all purchases made to each gamertag.

    2. Call phone support to see if they can tell you what the purchase was for. If you live in North America dial 1-800-469-9269
     
    onyxishere, Dec 28, 2014
    #4
  5. onyxishere Win User

    Unknown payment through creditcard

    Sorry to hear it. There are two options available to you here.

    1. Log in at commerce.microsoft.com with all gamertags that you have on the console. This is your billing website and shows all purchases made to each gamertag.

    2. Call phone support to see if they can tell you what the purchase was for. If you live in North America dial 1-800-469-9269
  6. BattleOrbit Win User

    Buying xbox 360 games

    I have the same issue: I am not able to buy a Xbox 360 game over the website.

    I tried:

    1. Payment through PayPal (PayPal is linked with a AMEX credit card)

    2. Payment through creditcard directly (AMEX)

    3. Payment through creditcard directly (Mastercard)

    On every attempt it shows an endless loading screen. I tried it on multiple Windows 10 devices and a Samsung Galaxy S10+.
  7. ngocphi Win User

    Can't remove credit card from my account.

    yep update your creditcard info then you can remove the old card

    a creditcard cannot be removed while on an active membership

    if you are suspended for payment option you must update the payment method
  8. ngocphi Win User

    account suspended due to a problem with payment option

    well what payment option did you use?

    a new creditcard or a debitcard?

    if you use a prepaid membership card that doesn't solve the issue

    you need to add a creditcard or debitcard or paypal account

    or you can always call xbox support

    and see if they can push your payment thru the new creditcard
  9. Xinjecti0n Win User

    CANNOT CANCEL AUTO RENEWAL via BROWSER

    Normally the bank transfers your auto-renewal debits from an expired creditcard to the new creditcard, its normal.

    Just call the bank and cancel the payments then, if you cannot verify your the owner through the phone support.

    The phone support can turn off your auto-renewal if you can pass the security steps.
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Unknown payment through creditcard

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