Unknown transaction on Microsoft Store

Discus and support Unknown transaction on Microsoft Store in XBoX on Consoles to solve the problem; Hi Team, There is a transaction which happened today costing Rs. 71 on Microsoft store while purchasing a XBOX subscription.I tried calling the... Discussion in 'XBoX on Consoles' started by IndranilBanerjee89, Aug 19, 2019.

  1. Unknown transaction on Microsoft Store


    Hi Team,

    There is a transaction which happened today costing Rs. 71 on Microsoft store while purchasing a XBOX subscription.I tried calling the customer care but as the XBOX customer care was closed, hence not able
    to get the information.

    Can you please check and let us know why and where this amount got debited from my account?

    I have attached the statement which includes the same.

    Regards,

    Indranil Banerjee

    :)
     
    IndranilBanerjee89, Aug 19, 2019
    #1
  2. H3PA80R Win User

    Unknown transaction on Microsoft Store

    Have you checked your order history on your account page? If you made any purchase with your account it should pop up there.

    If you could not find any purchase you could also go to https://support.xbox.com/en-US/browse/billing. There you get an option to set up a call back.
  3. Saeleth Win User

    Unknown transaction on Microsoft Store

    Sadly we cannot assist with this matter on these forums, you will want to reach out to MS Customer Support right away when they open. Also, I would recommend changing your account password.
  4. WPAK Win User

    Unknown transaction on Microsoft Store

  5. SpiralOut46and2 Win User

    Unknown transaction on Microsoft Store

    If you continue to have problems with contacting Customer Support, you can also file a dispute with your bank and they can file a claim through Microsoft. But the best bet is to try to get a hold of Support when they are open. Good luck!
  6. BeastBadshah Win User

    Xbox design lab

    the transaction is not a successful transaction you can contact Support
Thema:

Unknown transaction on Microsoft Store

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