Unknown transaction on Microsoft Store

Discus and support Unknown transaction on Microsoft Store in XBoX on Consoles to solve the problem; Hi Team, There is a transaction which happened today costing Rs. 71 on Microsoft store while purchasing a XBOX subscription.I tried calling the... Discussion in 'XBoX on Consoles' started by IndranilBanerjee89, Aug 19, 2019.

  1. Unknown transaction on Microsoft Store


    Hi Team,

    There is a transaction which happened today costing Rs. 71 on Microsoft store while purchasing a XBOX subscription.I tried calling the customer care but as the XBOX customer care was closed, hence not able
    to get the information.

    Can you please check and let us know why and where this amount got debited from my account?

    I have attached the statement which includes the same.

    Regards,

    Indranil Banerjee

    :)
     
    IndranilBanerjee89, Aug 19, 2019
    #1
  2. H3PA80R Win User

    Unknown transaction on Microsoft Store

    Have you checked your order history on your account page? If you made any purchase with your account it should pop up there.

    If you could not find any purchase you could also go to https://support.xbox.com/en-US/browse/billing. There you get an option to set up a call back.
  3. XBF Amber M Win User

    Unknown transaction on Microsoft Store

    Hey there,

    We will be locking this older thread due to it being revived by a new post. If the issue is
    on going, we recommend creating a new thread
    detailing the issue at hand and any troubleshooting steps (if any) you’ve tried so far. We will be more than happy to answer any questions.

    Thank you!
  4. Saeleth Win User

    Unknown transaction on Microsoft Store

    Sadly we cannot assist with this matter on these forums, you will want to reach out to MS Customer Support right away when they open. Also, I would recommend changing your account password.
  5. WPAK Win User

    Unknown transaction on Microsoft Store

  6. GAMESMASHER8242 Win User

    Unknown transaction on Microsoft Store

    its a $1 transaction for activating your card, it should be credited back automatically.
Thema:

Unknown transaction on Microsoft Store

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