Unreasonable situations with communication ban

Discus and support Unreasonable situations with communication ban in XBoX Accessibility to solve the problem; I was banned from communications today and its been hell. The reason i was banned to begin with was a couple guys playing Rainbow 6 were being toxic so... Discussion in 'XBoX Accessibility' started by SAGE Anubis, Mar 15, 2019.

  1. SAGE Anubis
    SAGE Anubis Guest

    Unreasonable situations with communication ban


    I was banned from communications today and its been hell. The reason i was banned to begin with was a couple guys playing Rainbow 6 were being toxic so when they spammed party invites and started messaging i replied to them in the same manner. Yet i was
    the one to get banned? How does that make sense? I figured it was no big deal, i could just contact support and get it situated in about half an hour. Boy, i was wrong. Apparently you have to jump through hoop after hoop to even contact the enforcement team.
    Almost like they dont even want you to be able to reach them. I started filling out their questionaire and it was riddled with oddly worded questions, even a few trick questions. Why? I wasnt even upset at first but all this is just irritating. A small issue
    that couldve been resolved in minutes is now turned into a pain in the [Mod Removed-Profanity]. Apparently the support team isnt even allowed to contact the enforcement team? Whats up with that? Ive never seen such a lack of transparency between
    microsoft and their community. This is just unreal. I love microsoft, i love xbox, ive played for as long as i can remember, other than this you guys are doing an amazing job. All i want is to get this issue resolved, it doesnt make sense that the toxic people
    on xbox can now use the report button to give people this hard of a time. I though that was meant to stop them?

    :)
     
    SAGE Anubis, Mar 15, 2019
    #1
  2. XBF Erick C Win User

    Unreasonable situations with communication ban

    Hey there!

    Sorry to hear your account has been placed under a communication suspension. Unfortunately the enforcement team does not review the threads here on the Forums so you won't be able to get this issue handled here. I understand what you are saying but please
    if this is ever the case in the future instead of responding in the same manner simply report the players who are harassing you this way they get suspended and you get to continue enjoying your gaming experience.

    Again, we are unable to assist with any enforcement actions other than through the enforcement team. Please visit the
    Enforcement Website if you do wish to submit a Case Review to have this looked over.

    I hope this helps.
  3. Paul1708 Win User

    Unreasonable situations with communication ban

    Hey there

    For infomation on enforcement you need too head too
    http://enforcement.xbox.com


    If someone is been like that towards you then i would advise not replying back and just blocking and eporting them if needed. Has replying back is adding fire too the situation and opening yourself up for enforcement action.
  4. Smwutches Win User

    Unreasonable situations with communication ban

    It doesn't matter how a situation starts, if you respond in a way that violates the code of conduct, you can be punished. In situations like that, it's best to just report and block the other person.

    The questionnaire is meant to test your knowledge of the code of conduct. Failing is meant to have you re-read the code so you have a better understanding of what can and cannot be done on the service to hopefully keep you from any future enforcement actions.
  5. {Parity} Win User

    Mic not being recognized by console

    Have you recently had a communication ban? That will cause this type of situation.
  6. Smwutches Win User

    got banned for defending myself

    It doesn't matter how the situation starts. If you respond in a way that violates the code of conduct you can be banned. In situations like that, it's best to just file a complaint on the other person and block communications with them.
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Unreasonable situations with communication ban

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