Unresponsive Buttons - Elite Controller Series 2

Discus and support Unresponsive Buttons - Elite Controller Series 2 in XBoX on Windows to solve the problem; Yesterday I got my series 2 elite controller, and it's good for the most part. My issue is that some of the face buttons (A, B, X, Y) are quite... Discussion in 'XBoX on Windows' started by Rival Lord, Nov 8, 2019.

  1. Rival Lord
    Rival Lord Guest

    Unresponsive Buttons - Elite Controller Series 2


    Yesterday I got my series 2 elite controller, and it's good for the most part. My issue is that some of the face buttons (A, B, X, Y) are quite unresponsive at times. Especially the A button, which I can consistently press down without it registering as
    input, requiring a harder press (with no extra travel). I would love some sort of fix for this issue, as it's been plaguing me in-game.

    :)
     
    Rival Lord, Nov 8, 2019
    #1
  2. Short Bus Sig Win User

    Unresponsive Buttons - Elite Controller Series 2

    Since we have two controllers, we’ve returned 6 controllers now and they all have the same issue. Not sure what to do as exchanging one just get you the same problem. It’s all over the review boards at Amazon and others. This is not a minor issue as Microsoft
    has expressed and they’ve offered no answer.
  3. ScottTHEscammeR Win User

    Unresponsive Buttons - Elite Controller Series 2

    There have been reports of widespread issues. Take it back and exchange it.
  4. Crimson Chinian Win User

    Unresponsive Buttons - Elite Controller Series 2

    Same issue here... the A button works about 90% of the time but every so often it does nothing....

    Especialy frustrating when playing rocket league or red dead
  5. Short Bus Sig Win User

    Unresponsive Buttons - Elite Controller Series 2

    Just got off the phone with support for the second time in three days but they have no answers. They recognize they are starting to see the issue pop up but they have no answers other than to return the controllers. And the problem is after returning four
    controllers, they are going to stop returning them.
  6. XBF Brad A Win User

    Unresponsive Buttons - Elite Controller Series 2

    Hi Rival,

    Thanks for coming to the forums. If you purchased this at a store we recommend to take it back. If you ordered online from Microsoft, we recommend setting up a repair as it sounds as the controller may be defective. You can set one up at

    device support
    or request a call from support.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
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Unresponsive Buttons - Elite Controller Series 2

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