Updating Payment Problem

Discus and support Updating Payment Problem in XBoX on Consoles to solve the problem; Everytime I log in it asks me to update my payment options. When i try to update them on my 360, i get error 80153003. I went to Xbox Error Status... Discussion in 'XBoX on Consoles' started by Gramis Grakkor, Sep 2, 2014.

  1. Updating Payment Problem


    Everytime I log in it asks me to update my payment options. When i try to update them on my 360, i get error
    80153003. I went to Xbox Error Status Codes | Xbox Support but that did not help at all after doing all the steps.

    I see that Xbox live tried to charge my credit card even tough I still have Xbox gold time left.
    The card has no balance on it, so it can't be charged and the payment was declined. I am unable to remove the CC from my account. I have Money on my Xbox account but cannot select any other payments. I cannot play online or buy stuff on the market
    till this is resolved. I would like to note that the current Gold time on my account was from a prepaid Xbox live gold card. It does not expire to the 1st of November. I have no current credit cards to add to my account, so i would like to use my Xbox balance.

    TL;DR: Xbox tried to tried to charge my card even though i still have gold time left. CC had no balance, so it was declined. Xbox suspended my gold time. I am unable to update my payment options. My Gold expires 1st of November. I do not wish to add a new
    credit card, simply remove the old one and use my Xbox credit.

    :)
     
    Gramis Grakkor, Sep 2, 2014
    #1
  2. xbox360italy
    xbox360italy Guest
    Updating payment?

    Hello

    For more help with a credit card or payment problem, contact Xbox Support.
     
    xbox360italy, Sep 2, 2014
    #2
  3. Updating payment?

    Was wondering if there was a way to make my account try to charge for a previous failed charge?

    I had been getting notifications about how my card had been getting billed for an auto renew back a few months ago, and it was failing because there was no money on it. But I loaded money this morning but can't get it figure out how to make it update and charge
    now.

    Tried calling support to update it but its closed. Do you just have to wait a few days for it to try charging again or what?
     
    MoshedBrotatoe, Sep 2, 2014
    #3
  4. Smwutches
    Smwutches Guest

    Updating Payment Problem

    Since this is a billing issue, you'll need to contact support directly and speak to billing so they can help you get it fixed. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
     
    Smwutches, Sep 2, 2014
    #4
  5. Smwutches Win User

    Updating Payment Problem

    Since this is a billing issue, you'll need to contact support directly and speak to billing so they can help you get it fixed. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  6. Da O hArgain Win User

    Error when attempting to upgrade to Gold Membership

    Aha problem solved, needed to update my payment options!
  7. pjohnson PJ666 Win User

    Idk

    Update Account There is a problem with your payment option. Please update your payment information to continue your Xbox LIVE membership. You have two options to update your Xbox LIVE membership: edit an existing payment method or add a new one.

    Prepaid 12M Xbox LIVE Gold

    You do not have any payment options on file.
  8. MitchBarnett Win User

    Error status code 8C320008 Help!

    You have abilling problem

    Either update your Payment Option or provide a new payment option. Also, check www.billing.microsoft.com for additional details on the account.
  9. OGMoneyFOE Win User

    Can't make purchases on XBOX Live or edit account info

    I'm also having problems updating my payment info. What status codes are you getting
Thema:

Updating Payment Problem

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